Emergency Fire Damage Restoration Process

9/30/2019 (Permalink)

Black soot on a tile floor

1. A SERVPRO of Rochester professional will contact you within one hour to arrange for service. 

• We understand the importance of letting you know help is on the way, right away. 

2. Within four hours, a trained professional will arrive on-site prepared to begin emergency mitigation services (if necessary).

• Timely response is key to preventing further damage. 
• Timely mitigation can mean the difference between restoring property and replacing it. 

3. The loss site will be reviewed with you, and your questions and concerns will be addressed. A SERVPRO of Rochester Professional will: 

• Identify the source of loss.
• Identify the source of your concerns. 
• Identify the types of residue present. 
• Identify safety issues. 

4. A SERVPRO of Rochester Professional will begin pretesting for restorability. By pretesting, four key questions are answered: 

• What is unable to be restored?
• What is restorable and what methods of restoration will be most effective?
• What areas and items are unaffected? 
• What areas need to be reviewed by the Adjuster or Property Owner?

5. The scope of the project will be communicated to you or your adjuster if a claim has been filed. 

6. The structure and contents will be cleaned and restored by SERVPRO of Rochester Professionals. 

7. After the work has been completed, a final work through will be conducted with you to help ensure your satisfaction. 

SERVPRO of Rochester has trained and certified technicians to help you in the event of fire damage to your home or business. 

Call us at (248) 608-2667!