What our Customers say...


Just a quick note to express our appreciation for the excellent service call by technician Kyle this morning. Kyle diagnosed our problem quickly, showed me the cause of the issue and made a great recommendation for how we should deal with our situation.  All at no cost to us at this point. That is excellent service and makes us glad we use SERVPRO for our cleanup and restoration issues.

James and Will were extremely helpful and professional.

Service was great. James was great and very helpful.

Really impressed with the professionalism and great work.

Excellent support and excellent, friendly staff.

The two young men who came and did the work were most professional, knowledgeable, and helpful. 

James and Will were amazing. Thank You.

James did a great job!

James and the onsite crew are very knowledgeable and helpful throughout the entire process.

James was very professional and helpful in explaining everything every step of the way. He made us feel very at ease that the issues would be properly resolved. Will and the rest of the crew were very helpful also. The service was great!

Everything was thoroughly explained and very professional

Great job - very quick, knowledgeable and reliable.

Thank you so much for the quick, prompt and professional service. You guys were fabulous!

Great guys that work hard!

Kyle was fantastic!

Great job! Service was fast and professional. James was very nice and courteous.

Thank you so much! The guys did an excellent job! It was a big job that had took a lot of man hours and they were always working hard. They were also very courteous.

Thank you so much for the very friendly and professional service. I am so thankful that you helped with this unfortunate situation. Thank you again, I will definitely recommend you to others we know. Thank you!

Professional, trustworthy , pleasant, knowledgeable. Thanks to Colt, Kyle, Renee, Angela, and especially Kyle. Will recommend this company all the time.

James Howard was knowledgeable, polite, and just a joy to work with. We could not be happier with James. He represents your company very well. 

Very professional, they did a great job!

James was great and would go with SERVPRO again because of him. 

SERVPRO was an answered prayer. We had a most difficult situation and they handled it with professional aplomb. I cannot laud the men's efforts highly enough. Thank you for everything you have done for us. 

Great job, reliable, and quick.

James was great, thank you!

This team was very professional and courteous. I appreciate the promptness of the team in addressing the issues in my home.


Excellent service!

Kyle and crew did a great job!

Everything was great, I appreciate you coming out so quick!

Great people!

Kyle and crew did an amazing job when we had a flood our basement. They explained everything they were doing and why. Would highly recommend!

Excellent service! We had a small water damage in our bathroom, Kyle and Frank were there quickly and took care of it. Very knowledgeable, answered questions perfectly and were very polite. Highly recommended! :)

James Howard and partner Lance were here within 24-hours and we couldn't have been happier with their service and attention to detail. Highly recommend SERVPRO!

Our sump pump went out in our basement, water was everywhere. SERVPRO showed up immediately after the plumber left. The women that packed out our basement were awesome! It was a very smooth process. I would definitely recommend them!

I hired SERVPRO in Rochester after my condo flooded. Kyle, Alex, Angela and Jeane were great. They were very professional, yet warm and friendly. They eased the stress that I was having by taking care of everything and explaining the process to me. I highly recommend SERVPRO in Rochester, Michigan.

I highly recommend going to SERVPRO of Rochester for any water or fire damage to your house or business. They can restore your home or business back as if nothing happened to it.

SERVPRO has a great program for businesses! They'll come in for free and do a review of your "emergency process" to assure you are prepared.

We recently had a sewage backup in our home. It was bad. Category 3 Waste water spread all through my main floor and raining down through the floorboards into my basement. It was a nightmare.
SERVPRO Rochester came to our rescue and I am forever grateful. I'd like to call out the amazing team that helped me through this disaster.
Jeanne, Angela, Kortney, Kevin, James and Lance - thank you! You guys are the best!!!

I highly recommend SERVPRO of Rochester. We came home from a vacation to a broken water line that had run for days. Kevin came out to assess the damage and began reading moisture levels in the walls and floors. When he realized the extent of damage, he called in Kyle and his crew to get the job done quickly so they could begin the drying process. They took pictures of the damage for the insurance company and explained the whole process to us. Thank you SERVPRO for being there for us!

Great job. Timely and very professional crew.

I wanted to sincerely thank you for the service you provided for my family and I today. We had water damage on multiple levels of the home and your knowledge, expertise, and great work afforded us the opportunity to get our home dry and back to normal.

I appreciated the quick service but more importantly, the thorough service and quality of the work that was done. Your attention to detail far surpassed my expectations and I was impressed with the overall experience as a SERVPRO customer. The level of customer service that I received from the three of you is an example of superior service that I as a customer do not experience often. 

I hope I never need to have water mitigation services again, but if I do, I will definitely be calling SERVPRO. This is what winning looks like! Great work and attitudes representing the company guys! It did not go unnoticed and it was truly appreciated. SERVPRO leadership, take note, as these three should be recognized for outstanding service and dedication to your customers. 

James and Kevin were awesome!

Highly recommend!

James is an outstanding tech for the company. I was so happy to see that he was the tech assigned to my house again after last time. 

James and Lance did an excellent job: Their professionalism is commendable!

James Howard & Lance did a great job from start to finish.

Great! Terrific service performed. 

James was amazing! Very professional and detail oriented. 


Trent and Kyle were excellent and very professional. They represent SERVPRO of Rochester in an excellent manner. I want to thank them for their hard work. 

James, Kevin, and Lance were very polite, knowledgeable and timely. Kyle and Trent were very efficient and kind. 

Very professional, thoughtful, and efficient staff.

Everything was great!

Service was excellent!

My wife and I were both extremely pleased with the professionalism of your entire team. The team in the office did a great job of communicating and scheduling, and the service people on sight were simply great. We would highly recommend SERVPRO to our friends and family. 

Knowledgeable, thoughtful and thorough service. Everything was beyond my expectations and every single worker was wonderful in providing exemplary service.

"Linda, Renee, and Mary are MY Clean Dream Team Ladies! They have been there when I truly needed them and how TRULY grateful I am. I like this team. I gladly have them twice a month now. I make my kids clean in between. LOL. Cleaning homes is NOT easy and I really appreciate the work that is always put in. These group of women are spoiling me!  SERVPRO is AWESOME! So if you want quality and loyalty, these are your ladies!"

Larry and I want to thank the hardworking people at SERVPRO of Farmington Hills/Rochester. We had a fire in our garage which brought soot into the entire house. SERVPRO showed up the same day and put our lives back in order "Like it never even happened." Thank you to the whole crew for being so professional and empathetic. 

They took the time to explain everything. I appreciate the education on why they were doing what they did. Thank you! 

Thanks for all the great work. Very professional crew. 

James was great and knows his stuff!

They were great!

Great customer service!!

The crew performed the job extremely efficiently. 

Thank you Demetrius and Will. Keep up the good work!

James Howard's service is top notch and extremely courteous, he explained all that he was doing and we felt in the loop the entire time. James is the epitome of customer service, especially during a stressful time such as a damage loss. 

I would recommend this company to all my family and friends, this has been a wonderful experience.

James Howard who led the team was exceptional!

Great company, and polite service men- love all the facial beards on all the guys!

James was wonderful and professional. 

Kevin was great!

You guys were great!

James and Rene exceeded my expectations. Great workers, professional, and thorough. 

Kevin and his crew did a great job and saved my basement!

James went above and beyond. He answered all my questions and was very thorough. He is a great representative for your company. 

Great Job!

Great service!

Kevin, Will, and Robert are a great crew. They did exactly what I asked with no complaints and the tile that they worked on came out better than expected. 

Kyle and Kevin, the two technicians that showed up to my home provided me with so much information about the situation that I was going through. They both need a raise!

Great job! Helped us tremendously and gave us a lot of comfort knowing they knew what they were doing. 

Awesome customer service, especially during the holiday season!

Very professional and customer friendly. Demetrius was extremely courteous and efficient. 

Great work, very professional!

Fantastic, polite, and respectful!

My total experience with SERVPRO has been outstanding. I would highly recommend them to friends and family. James did a great job overseeing the project from start to finish. 

Everything was great!!

The guys were great!! Thank you!

Will and Kevin are great at their job!

Great job! Very professional and clean!

Very quick, extremely professional!

Promp and friendly, thank you!

James and his staff were a great pleasure to work with. He kept us in the loop on everything and James was a calming influence during this hectic time. 

Thank you so much! James explained everything perfectly, did a great job! Linda and Renee did a great job too, as well as the whole crew. This is hard work and everyone was friendly and professional. 

James and crew were awesome and definitely earned my trust and total confidence. James definitely deserves the highest remarks and a raise!! The crew were fantastic as well!

James was amazing. Thank you James!

You guys were fantastic!!!

Amazing Service!

If I needed anything I would use SERVPRO for the job!

Demetrius and Will were fantastic! Both were very professional. 

Job well done! Exceptional people working here. 

James was great to work with. He was very professional and took care of all our needs. We couldn't be happier with the service.

Prompt, hard working & friendly.

Great response as always!

James was very good!

"When you're in an unfortunate situation needing help and stressed, it's extremely comforting to have a team of people working with you who are organized, friendly, thorough and responsive. Lynne got to work immediately, and her team has been outstanding the entire time since then. I would absolutely recommend this company highly." 

"Excellent, professional service. Thank you."

"Did a fantastic job."

"I simply don't have enough words to thank you and your team of angels who transformed my home. I never thought it could ever look so beautiful. I am so very grateful and thank you from the bottom of my heart!" 

Great job at helping and taking care of our big issue.

Great job and wonderful staff. Recently referred a co-owner to your business.

Thank you so much for comforting me when I was so upset about our "toilet overflow". I was Hysterical !! I've really settled down, and everything looks like "it never even happened". The workers did a good job of putting everything back together again.

The guys that came in were very courteous and helpful with any questions I had.

James Howard was perfect in every way, an asset to your company. Thank you!

Thank you James for your prompt service. You were a pleasure to work with.

They were great, polite and professional.

First time we've ever experienced such profound and professional people. I will most definitely recommend SERVPRO to anyone who needs good, quality service.

I want to express how grateful I am for your responsiveness and timely delivery of quality services. My finished basement is without blemish thanks to your team and the products and equipment used to restore the area. You may recall I mentioned that I have always used SERVPRO. Please know I will continue to think of SERVPRO for flooring and property needs.

Everything was fantastic! James was very professional & courteous! Friendly too!!

Everyone did a great job! The staff had empathy and was very professional and courteous. They made a crisis situation into a worry-free experience. I am very pleased with their work, and appreciated everything they did for our family.

Staff, service and results were excellent. Very professional in appearance and manners.