What our Customers say...

Water Damage Testimonials

James and Will were extremely helpful and professional.

Service was great. James was great and very helpful.

Really impressed with the professionalism and great work.

Excellent support and excellent, friendly staff.

James and Will were amazing. Thank You.

James did a great job!

James was very professional and helpful in explaining everything every step of the way. He made us feel very at ease that the issues would be properly resolved. Will and the rest of the crew were very helpful also. The service was great!

Great job! Service was fast and professional. James was very nice and courteous.

James Howard was knowledgeable, polite, and just a joy to work with. We could not be happier with James. He represents your company very well. 

Very professional, they did a great job!

Great job, reliable, and quick.

This team was very professional and courteous. I appreciate the promptness of the team in addressing the issues in my home.


Excellent service!

Kyle and crew did a great job!

Everything was great, I appreciate you coming out so quick!

Kyle and crew did an amazing job when we had a flood our basement. They explained everything they were doing and why. Would highly recommend!

Excellent service! We had a small water damage in our bathroom, Kyle and Frank were there quickly and took care of it. Very knowledgeable, answered questions perfectly and were very polite. Highly recommended! :)

I hired SERVPRO in Rochester after my condo flooded. Kyle, Alex, Angela and Jeane were great. They were very professional, yet warm and friendly. They eased the stress that I was having by taking care of everything and explaining the process to me. I highly recommend SERVPRO in Rochester, Michigan.

SERVPRO has a great program for businesses! They'll come in for free and do a review of your "emergency process" to assure you are prepared.

I highly recommend SERVPRO of Rochester. We came home from a vacation to a broken water line that had run for days. Kevin came out to assess the damage and began reading moisture levels in the walls and floors. When he realized the extent of damage, he called in Kyle and his crew to get the job done quickly so they could begin the drying process. They took pictures of the damage for the insurance company and explained the whole process to us. Thank you SERVPRO for being there for us!

Great job. Timely and very professional crew.

I wanted to sincerely thank you for the service you provided for my family and I today. We had water damage on multiple levels of the home and your knowledge, expertise, and great work afforded us the opportunity to get our home dry and back to normal.

I appreciated the quick service but more importantly, the thorough service and quality of the work that was done. Your attention to detail far surpassed my expectations and I was impressed with the overall experience as a SERVPRO customer. The level of customer service that I received from the three of you is an example of superior service that I as a customer do not experience often. 

I hope I never need to have water mitigation services again, but if I do, I will definitely be calling SERVPRO. This is what winning looks like! Great work and attitudes representing the company guys! It did not go unnoticed and it was truly appreciated. SERVPRO leadership, take note, as these three should be recognized for outstanding service and dedication to your customers. 

James is an outstanding tech for the company. I was so happy to see that he was the tech assigned to my house again after last time. 

My wife and I were both extremely pleased with the professionalism of your entire team. The team in the office did a great job of communicating and scheduling, and the service people on sight were simply great. We would highly recommend SERVPRO to our friends and family. 

Knowledgeable, thoughtful and thorough service. Everything was beyond my expectations and every single worker was wonderful in providing exemplary service.

They took the time to explain everything. I appreciate the education on why they were doing what they did. Thank you! 

Thanks for all the great work. Very professional crew. 

James was great and knows his stuff!

They were great!

Great customer service!!

The crew performed the job extremely efficiently. 

Thank you Demetrius and Will. Keep up the good work!

Kevin was great!

Kevin and his crew did a great job and saved my basement!

Kyle and Kevin, the two technicians that showed up to my home provided me with so much information about the situation that I was going through. They both need a raise!

Awesome customer service, especially during the holiday season!

Great work, very professional!

Everything was great!!

The guys were great!! Thank you!

Great job! Very professional and clean!

"Excellent, professional service. Thank you."

Great job at helping and taking care of our big issue.

Great job and wonderful staff. Recently referred a co-owner to your business.

Thank you so much for comforting me when I was so upset about our "toilet overflow". I was Hysterical !! I've really settled down, and everything looks like "it never even happened". The workers did a good job of putting everything back together again.

The guys that came in were very courteous and helpful with any questions I had.

They were great, polite and professional.

First time we've ever experienced such profound and professional people. I will most definitely recommend SERVPRO to anyone who needs good, quality service.

I want to express how grateful I am for your responsiveness and timely delivery of quality services. My finished basement is without blemish thanks to your team and the products and equipment used to restore the area. You may recall I mentioned that I have always used SERVPRO. Please know I will continue to think of SERVPRO for flooring and property needs.

Everything was fantastic! James was very professional & courteous! Friendly too!!

Everyone did a great job! The staff had empathy and was very professional and courteous. They made a crisis situation into a worry-free experience. I am very pleased with their work, and appreciated everything they did for our family.

Staff, service and results were excellent. Very professional in appearance and manners.