Kitchen Fire in Southfield, MI

9/14/2022 (Permalink)

Stove that caused the kitchen fire

This house fire in Southfield, MI was the result of a pan sitting on the hot stove with residual grease in it unattended. House fires like this cause a lot of smoke and a lot of soot which is an extensive cleaning process - so leave it to the professionals at SERVPRO of Rochester! 

Which appliances caused the most fires in the last year?

• 14% of washing machines (1,723)
• 12% tumble dryers (1,456)
• 11% dishwashers (1,324)
• 9% cookers (1,080)
• 7% fridges / freezers (861)
• 5% central heating (606)
• 4% toasters / grills (495)
• 4% microwaves (427)
• 3% TVs (372)
• 2% washer dryers (225)
• 1% irons (92)

It is extremely important to practice fire safety, especially with regards to appliances in your home. For a list of fire damage tips please click here.

How to Prevent Damage During a Wind Storm

9/14/2022 (Permalink)

Fallen tree on a home in Metro Detroit due to a major wind storm

Even a wind storm can have disastrous effects on your property. That’s why it’s important to make a plan in advance to limit storm damage. Follow these tips so you know what to do before, during, and after a wind storm.

What To Do In Advance: 

Wind damage comes from a variety of storms and each has its own ways to prepare. Be sure that everyone in your home or business knows what to do in case of the most likely storms for your area. If you operate a store, restaurant, or other business that deals with many members of the public at once, be sure your staff knows how to escort them to shelter.

• Stock up on emergency supplies. Be sure the first aid kit is stocked and the flashlights have working batteries. A generator can power a house and costs a few hundred dollars - which may be well worth your money when you are without it for an extended amount of time. Solar panels that can charge cell phones are available online for under $50 as well.

• Know how to turn off utilities or override electronics. Depending on any wind or flood damage, you may need to turn off the water or circuit box. If the power goes out, cars will be stuck inside a garage with an electric opener unless you know how to use the manual override.

• Give the roof a checkup. Be sure there aren’t any loose or missing shingles that could blow away during a storm or let in rain. It’s better to make repairs during good weather than to try to get a tarp over a hole in the roof during a thunderstorm.

• Check the perimeter. When you know a storm is on the way, do a quick check outside if there’s enough time. Put lawn furniture in the shed, pick up toys, put cars and bicycles in the garage, and fasten loose items, like patio umbrellas. Not only will these items blow away in a storm, but they can cause a great deal of damage in the process. A lawn chair can shatter a window, while a bike can put a huge dent in a car. Be sure to close any awnings too; even a mild wind storm can tear fabric from the frame.

• Back up your computers frequently. If your electronics suffer flood damage or any kind of storm damage, you’ll be glad you took the time to back up your files. Cloud backup services are available for free from Dropbox, Google, and other providers for a set amount of data and extra amounts of storage can be purchased for a nominal fee. The advantage of a cloud backup service is that you can access them from anywhere; if your home or business is damaged, you can use a computer or smart device anywhere that has internet access.

• Be sure you have a weather app on your smartphone and enable severe weather alerts. You won’t be near a TV or computer for every storm, so you need a way to check on the severity of storms and know when to take cover.

We do experience heavy thunderstorms in Michigan with very strong winds. so make sure you take the time to go over these precautionary steps. If you do suffer damage to your home or business call at SERVPRO of Rochester at (248) 608-2667

Large Water Loss at a Retail Store in Metro Detroit

9/14/2022 (Permalink)

Large warehouse being dried out in Detroit, MI

This water loss was caused by a roof leak in the main warehouse of a chain retailer in Detroit, MI following a heavy rainstorm. Our SERVPRO of Rochester technicians responded quickly to save any further merchandise from being affected as well as the warehouse structure. 

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

SERVPRO also has a Disaster Recovery Team which can help in the event of hurricanes, tornadoes, flash flooding, and any other national disaster. 

If your business suffers a major loss, call (248) 608-2667

Commercial Restoration and Cleaning Services

9/8/2022 (Permalink)

When this school cafeteria in Southfield had a water damage during a heavy storm, SERVPRO of Rochester was there within an hour to clean up the mess!

When this Southfield school cafeteria flooded, We were onsite within an hour to inspect the damage and to begin the water extraction process.  In less than four days we had the cafeteria dry. We use advanced inspection and monitoring equipment to determine if the structure is dry. 

If water damage is not handled quickly and properly, it can cause severe damage to the structure not to mention the potentially harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

When your business operations are interrupted by a water damage, you need professional help to get your property back to business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of Rochester provides professional cleaning or emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size disaster. We service the following types of commercial facilities:

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

It May Not Look Like Much, But The Clean-Up May Be Way Over Your Head

8/11/2022 (Permalink)

Water Damage in the storage room of a Commercial Building

A mop and common household cleaning products may not be enough for black water intrusions. SERVPRO of Rochester technicians are trained to safely clean and restore your customer's home, utilizing the following procedures: 

-Identify the Source/Type of Water

-Measure Temperature and Humidity for Drying Analysis

-Survey the Extent of Damage and Inspect the Premises

-Perform Emergency Water Extraction

-Move and Block Furniture

-Provide Floor Service

-Inspect Carpet pad/Carpet and Provide Service

-Apply Necessary Treatments (Disinfectants/Deodorization) 

-Utilize Drying Equipment and Monitor Drying 

-Dispose of Debris 

Emergency Mitigation means that under normal circumstances, SERVPRO technicians are on-site within four hours to begin drying and decontaminating your customer's home and restorable contents. 

Abiding by OSHA guidelines and all applicable health regulations, SERVPRO technicians remove moisture, sewage, and contaminants, disinfecting and deodorizing as they safely clean your customer's home and restorable belongings. 

We make it "Like it never even happened." 

The Benefits of Using an Infrared Camera to Detect Water Damages

8/10/2022 (Permalink)

Thermal camera image of a shower ceiling and wall

Finding water damage can sometimes be challenging. Water often travels the path of least resistance, which means water coming in from a roof leak might enter your ceiling and travel to the lowest point often pooling or leaking down into a light fixture in the middle of the room.

Using an Infrared camera to identify the source of the water damage can help SERVPRO of Rochester restore your home. Thermal imaging can detect damp spots on floors, ceilings, and walls. Using the Infrared camera has helped us determine hidden water damage in a ceiling. The rainbow-colored images can help our technicians spot moisture in the Our technicians use the IR camera to detect the moisture before physical damage or mold is evident. Using moisture meters along with the IR camera can confirm the presence of water.

If you have experienced water damage due to a pipe leak or other water damage to your home, call SERVPRO of Rochester at (248) 608-2667

Sewage Backup Clean Up

7/20/2022 (Permalink)

Sewage Back up causes damage to the basement after Storm rips through Metro Detroit

If disaster strikes causing damage to your home, call the Professionals at SERVPRO® of Rochester to Help you clean up the mess. We are ready to help you make it "Like it never even happened."

Whatever the storm, we will be there to help. Whether it's a summer storm, a winter storm, or something in between, we are faster to any size disaster that you may experience when unpredictable weather damages the Metro Detroit area. Rochester homeowners know that the weather can range from polar vortexes to tornadoes and the potential for damage can be extreme. 
Our Experienced Team will be there to dry out and clean up your home or business. As a customer, you have the right to choose who helps you with your water damage clean-up.

Trust SERVPRO® of Rochester (248) 608-2667

Ready to Rebuild After a Storm?

7/14/2022 (Permalink)

Basement is destroyed by a broken pipe during a winter storm

When your business is damaged by water damage, we will be there fast with the help you need.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes most of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call Us Today – (248) 608-2667

How to Deal With Wet Insulation After a Water Damage

7/12/2022 (Permalink)

Wet insulation was revealed after tearing down the drywall in this Rochester Hills, MI home

There can be confusion about insulation that’s been soaked or damaged by floodwaters. Does it breed mold and mildew? Will it eventually damage other structures such as drywall or tile floors?

Insulation comes in a variety of materials and is installed in many ways. For instance, there is fiberglass, cellulose, foam board, cotton, and spray foam.  Each type of insulation must be treated differently after water damage.  Because each of these materials has different properties, they will react differently from each other when affected by a Water Damage.

There is also the risk of toxins in water-damaged insulation. Floodwaters can carry potential toxins that remain in the insulation after the water recedes. Some types of insulation can retain moisture for a long time after the flood is gone.

Assessing and repairing water damage needs to take priority for homeowners who’ve been hit by a flood or storm. It’s not just a matter of aesthetics, though the odors can be unpleasant, it is important to your family’s health and safety that the insulation is handled by an expert.

We help homeowners analyze all of the issues concerning the repairs, salvage, disposal, insurance, and restoration installed. We can help you decide whether to remove and replace insulation after we’ve begun the job of assessing the damage and drying out the structure.

Cleanup and restoration after water damage is a comprehensive job. It requires skills, tools, and experience. SERVPRO has many resources to restore your home or business.

To GET HELP call SERVPRO (248) 608-2667

Sewage Loss Before and After

6/9/2022 (Permalink)

Before and after of a sewage loss in Rochester Hills, MI

Have you ever been faced with a mess that you don’t want to or don’t know how to clean up? Our SERVPRO of Rochester technicians completely understand that and are ready to swoop in 24/7 – 365 to help tackle any disaster.

For example, maybe you have faced an unsanitary issue in the home of someone you know, whether it be someone elderly, family, friend, or neighbor, and you are unsure how to clean up or how to help them. SERVPRO of Rochester Hills technicians has the proper equipment, tools, professionalism, and processes to clean up and help whoever it is in the most efficient way possible - taking the worry off you.

We will work with you, the homeowner or tenant, as well as the insurance company to cover all the bases in cleaning the home. We use specially formulated chemicals, including disinfectants, floor cleaners, carpet cleaners, and deodorizers to properly clean up an unsanitary situation. We are always prepared and take all the necessary precautions, including wearing protective gear, when faced with messes like these. Situations like these can be difficult but we are trained and ready to face them whenever you need us!

Call us today at (248) 608-2667 if you need help!

How We Handle Hoarding Situations

6/8/2022 (Permalink)

No matter the size of the clean-up, our crew will get it done.

Our SERVPRO of Rochester technicians pride themselves on being able to "clean up anything you don’t want to" whether you had a disaster affect your home or not. There are plenty of common and uncommon reasons you would need what we call a trash-out, we have seen and dealt with them all.

For instance, if you have a home or basement full of wet or just plain unwanted things, we can haul that away for you. If you are a rental homeowner and a tenant left a ton of trash in your rental property, we can take that away for you and clean the home. If there is an elderly or physically handicapped person you may know that can not take care of their home and let things pile up, we can take care of that for them. The possibilities are endless, and we have the ability to deal with hazardous material being that we have access to personal protective equipment (PPE).

If you need our experienced SERVPRO of Farmington & Farmington Hills technician's help, call (248) 608-2887.

A Water Damage Could Be Devastating - Who Should You Call?

6/7/2022 (Permalink)

Our SERVPRO fleet lined up and ready to head out for the day!

We are always Here to Help!

SERVPRO of Rochester are available 24/7. We are a 24 hour emergency service company. When you have a water damage, whether it is on a holiday or the middle of the night, we have professional technicians that are ready to help you clean up the mess. 

Our IICRC Certified Technicians will walk you through your loss, helping you understand the claims process and how to help you dry out your water damage. We can begin services to remove the water and affected contents the very same day. We use advanced commercial equipment including air movers and dehumidifiers to remove the remaining moisture and water. Finally, we will clean and sanitize restorable items and structures that were damaged by the water. 

Our office team are experts at dealing with insurance companies, making your claims process as smooth as possible.

If you need help, call SERVPRO of Rochester (248) 608-2667

Tips to Prevent Water Damage During Heavy Storms

6/2/2022 (Permalink)

Regular maintenance is key to protecting your home from water damage.

1. Keep trees trimmed 

• Regularly trimming trees will prevent tree limbs from potentially damaging your roof during a storm with high winds or heavy rain. 

2. Keep gutters clean

• Making sure your gutters are clear of debris year-round is essential to preventing major damage to your home. 
• If gutters are full, water may not be able to flow away from your house causing water damage or mold. 

3. Keep your sump pump in working order

• Checking on your sump pump regularly can prevent flooding during heavy rains. 

4. Replace missing or damaged shingles

• During a storm with heavy rain, water will try hard to find a way into your home. In order to avoid the headache of a roof leak, check the integrity of your shingles. 

5. Repair loose siding

• Just like shingles, loose or damaged siding can allow water to get into your home and potentially cause mold. 

Following these basic home maintenance tips can help prevent damage from storms, however, things can still happen and if they do we are Here to Help. 

Does Your Office Have Mold?

6/2/2022 (Permalink)

Mold found in the utility room of an office building in Rochester, MI

Mold infestation in the workplace is not uncommon. There is always mold present in buildings. Certain levels of mold are considered acceptable.  But, when there are massive quantities of mold, that's when problems can start to arise. 

If a pipe leak or break is not repaired, the water can cause mold growth within your building.  Sometimes the presence of mold is unknown, possibly within a wall or in the ductwork. A Professional company will be able to properly remediate and clean your building. Call SERVPRO of Rochester to assess the situation, remediate, and repair the affected areas so the occupants can return to work safely. Our technicians are certified in mold remediation with years of experience and we're always happy to help!

Have a Mold Problem? Call Us Today – (248) 608-2667

How to Deal With Damage After Heavy Rain Storms

6/1/2022 (Permalink)

Collapsed ceiling from heavy rain

With heavy, wind-driven rains over several days, water leaked into a bedroom ceiling in Farmington. SERVPRO of Rochester was called out to clean up the damage. Our crew was able to minimize the damage by putting a tarp over the leak on the roof. Contents needed to be moved out and cleaned from the room and then technicians were able to remove the affected insulation and drywall and dry out the ceiling. 

Damage to Your Roof?

Often leaks are due to defective or failing flashing or caulk, but it is possible that you may have actual damage to your roof. A fallen tree limb or shingles that have blown off from the wind can also be sources of the leak. 

Storm and flood damage require specialized restoration techniques and equipment. When a storm hits your home, you need a company with storm damage experience and expertise. SERVPRO of Rochester can respond immediately to storm and flooding conditions.

To GET HELP call SERVPRO (248) 608-2667

Large Commercial Fire Loss in Brighton, MI

5/25/2022 (Permalink)

These four photos show extensive soot damage to the walls, floors, and contents of this warehouse in Brighton, MI.

Our SERVPRO of Rochester, Michigan crew was called out after hours for emergency services to a 10,000-square-foot building after a fire ripped through their warehouse and office spaces. Not only was there fire damage but extensive water damage as well after the firefighters put out the fire. Our team was out there within an hour of receiving the initial call to extract the water and place equipment to prevent secondary damage.

When a fire occurs in either a residential or commercial space, quickly placing air scrubbers can help immensely with airborne contaminants. These machines control the air quality and remove airborne contaminants throughout the whole restoration process making it easier for the crew, homeowners, and/or employees. In the unfortunate event that you experience a fire in your workplace, know that you can trust SERVPRO of Rochester, MI to get the job done quickly and efficiently so that you and your employees can get back to business.

Earth Day 2022

4/21/2022 (Permalink)

SERVPRO Earth Day 2022

SERVPRO of Rochester takes great pride in providing effective and environmentally safe cleaning products for use in your home or business to ensure that when disaster strikes, you won’t have to worry about the safety and health of your family, pets, or employees. SERVPRO® Industries, Inc. is a member of the EPA’s Design for Environment (EPA/DFE) initiative. As a member company, SERVPRO® can access the listing known formally as CleanGredients. The EPA/DFE has established a set of criteria for formulating environmentally friendly cleaning products.

Here are a few examples of some Green Cleaning Products we use:

• #249 Window Green Clean
• #250 All Surface Green Clean
• #251 Carpet and Upholstery Green Clean

These products have a pH-neutral formula that contains no solvents, dyes, or fragrances, making them an environmentally friendly alternative to traditional household cleaners. They are considered safe, non-toxic, phosphate-free, and rapidly bio-degradable.

We know how important it is to feel comfortable and safe in your home or business when disaster strikes, and with our environmentally safe products, we hope to take that stress off you.

To learn more or if you are seeking services, call our technicians today at (248) 427-1500!

April Showers Bring May Flowers (and Flooded Basements)

4/19/2022 (Permalink)

Skip the stress, call in the professionals!

As any Michigander knows, springtime means heavy rainfall for us. The April showers may bring May flowers and nice weather; however, it can also flood basements for a lot of homeowners. Most homeowners who have experienced or are prone to flooding in their basement may take some cautionary steps like waterproofing, gutter maintenance, proper landscaping, inspecting and repairing foundation cracks, sump pump maintenance, and even installing window well covers, however, heavy rainfall can cause your basement to flood despite all of it. 

Basements can flood at any time, but primarily after winter moving into spring when we have a lot of rain combined with the ground thawing. Flooding can occur by seepage or flow through the walls or foundation floor, from surface water sources, or by a sanitary or storm sewer backup.

Most homeowners’ first reaction when their basement floods is to panic and start trying to clean it up themselves, granted if it’s a tiny bit in a small area you may be able to, but typically the problem is too large for you to handle. That is where our water-certified SERVPRO of Rochester technicians come in. We are a 24-hour Emergency Service that can effectively work with you and your insurance company to extract the water, dry out the structure, demo any damaged materials such as wet walls and flooring, as well as assess and potentially restore any contents you may have in your basement.

Call us at (248) 427-1500!

Spring Cleaning

3/7/2022 (Permalink)

Before and after photos of a finished basement after technicians cleaned up.

Spring is right around the corner here in Michigan and for most that means spring cleaning! Maybe you finally cleaned out the catch all closet and need it scrubbed down floor to ceiling? Or you hauled all that old unused furniture to the curb and the carpet underneath was disgusting? Well, the typical homeowner will probably cover the basics with dusting, mopping, vacuuming, throwing things away here and there, making the infamous ‘donate’ pile and wiping down surfaces and furniture. However, sometimes your spring-cleaning needs go a little deeper than that.

Our SERVPRO of Rochester technicians can do the dirty work for you no matter how bad the situation. Here are just a few ways we can help you:

• We have specially formulated SERVPRO chemicals
• We use green products safe for pets
• HEPA vacuuming
• Carpet Deodorization and cleaning
• Ozone Machine for strong odors
• Using reach poles to clean tall ceilings
• Washing walls/moldings/baseboard etc.
• Floor cleaning
• Trash out/de-cluttering services

Get a head start on your spring cleaning today and call us at (248) 608-2667

Taking Care of Fire, Smoke, and Soot

2/22/2022 (Permalink)

SERVPRO technicians responding to a fire with heavy soot damage

When you have a fire damage in your home or business let SERVPRO of Rochester's professional team come to your rescue. We us e three key elements to eliminate damages made by fire, smoke and soot. 

-Structural Cleaning- After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a through cleaning. We will pretest to determine the extent of the damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your facility. Depending on the amount of soot, we ,may even be able to reduce the cost of recovery by cleaning lighter soot deposits on some surfaces, eliminating the expense incurred with repainting or refinishing.

-Contents Cleaning- All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. We begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. We can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. Finally, we can provide an inventory list of all "to be claimed" items if requested. 

-Deodorization- We provide specialized services that rid your place of business of offensive odors left by fire or smoke damage. We do not merely cover up lingering odors with a fragrance, we seek out the sources of the odor and remove them. 

If you have any questions about our processes do not hesitate to call our office, someone is available 24/7 to take your call! (248) 608-2667

New Technology: The ESPORTA IS4000 Soft Contents Washing Machine

11/29/2021 (Permalink)

The Esporta iS4000 washing machine in the SERVPRO of Farmington and Farmington Hills Warehouse

Restore, don't replace!

At SERVPRO of Rochester, we're always staying up to date with the latest and greatest technology. Our ESPORTA iS4000 soft contents washing machine is capable of removing deep soot and mold from soft contents such as clothing, bedding, stuffed animals, purses, shoes, hats, and more! 

This machine is great at restoring items that a commercial washing machine cannot handle. After a fire or water damage, items that seem to be a total loss or unsalvageable can now be restored instead of replaced. Replacing sentimental items after a fire is devastating. With new ESPORTA technology, you no longer have to worry about losing irreplaceable items. 

Smelly sports equipment? We can help!

Not only can the ESPORTA iS4000 restore damaged soft contents, but it is also extremely beneficial at sanitizing and removing those stinky odors from sports equipment.

Are you interested in having your sports team's equipment cleaned and sanitized? Give us a call today for a free quote or head to Facebook and send us a direct message. 

248-427-1500

Tips to Prevent a Water Damage

10/26/2021 (Permalink)

Questions? Give our highly certified technicians a call!

Flooding can happen any time of the year but as we know, In Michigan, we are entering the wet and rainy season of the year.

Here a few of tips that can help prevent damage to your home or business. 

Gutters – Keeping well maintained gutter systems can help with diverting the water to drainage areas.  If your gutters have leaves and debris in them the rainwater will overflow and can pool up near your foundation causing damage to your basement.

Grading the Yard – Adding top soil to the low spots around your foundation wall can help drain the water away from the foundation.

Response plan – Have a plan of action if a storm hits.  In the event of flooding, make sure that you have a program in place to handle the flooding and damage. 

SERVPRO of Rochester is ready to help if your home or business does sustain storm damage.  Call us at (248) 608-2667.

Flooding From Storms Causes Damage to Homes and Businesses

10/21/2021 (Permalink)

Sewage Back up causes damage to the basement after Storm rips through Metro Detroit

If disaster strikes causing damage to your home, call the Professionals at SERVPRO® of Rochester to Help you clean up the mess. We are ready to help you make it "Like it never even happened."

Whatever the storm, we will be there to help. Whether its a summer storm, a winter storm, or something in between, we are faster to any size disaster that you may experience when unpredictable weather damages the Metro Detroit area. Rochester homeowners know that the weather can range from polar vortexes to tornadoes and the potential for damage can be extreme. 
Our Experienced Team will be there to dry out and clean up your home or business. As a customer, you have the right to choose who helps you with your water damage clean up.

Trust SERVPRO® of Rochester (248) 608-2667

The Importance of HVAC When Dealing With Fire, Smoke, and Soot

10/8/2021 (Permalink)

Air filter that caused a fire

Ventilation systems are often the biggest culprit in poor indoor air quality, however, the biggest culprit of fires is your furnace. In fact, according to FEMA, heating appliances were the second highest cause of residential building fires in 2014- specifically furnace flame rollout. 

Flame rollout happens when flames escape and “roll” outside of the closed combustion area. 
If those open flames come into contact with insulation or nearby flammable objects, you will be dealing with a dangerous house fire.

Flame rollout happens when there isn’t enough oxygen to “feed” your furnace. Your furnace needs a mixture of oxygen and fuel to create heat, but if there’s not enough ventilation to provide oxygen, the furnace flames will “roll out” in search of oxygen elsewhere.

Tips on how to keep your furnace safe from flame rollout include:

• Regularly check and change your air filter- A clogged air filter can cause a buildup of soot inside the flue (the tunnel where combustion gases exit outdoors). And when soot buildup blocks the flue, this also restricts your furnace’s oxygen supply.
• Check for obstructions in your furnace flue- Your furnace flue connects to the outside, so obstructions like a bird’s nest, leaves, or other debris are very likely and can prevent your furnace from getting oxygen. 
• Install a rollout switch- These devices detect and shut off power to the furnace when the burner area exceeds normal and safe temperatures. This prevents rollout from happening in the first place.
• Schedule annual furnace maintenance- Annual maintenance allows our techs to spot any issues early on that could lead to flame rollout. We’ll make sure everything is working properly to avoid the abnormal situations that lead to flame rollout.

SERVPRO of Rochester will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

Summer Storm Clean Up in Michigan

10/5/2021 (Permalink)

Summer storms cause basements to flood in a Metro Detroit suburb

The SERVPRO of Rochester team work hard to clean up basements after a large amount of rain fell in the Oakland and Wayne County area this summer. Unfortunately, we cannot control the rains. The overwhelmed sewers and saturated ground sent contaminated water into basements, crawl spaces, and foundations.  Having a Professional assessment from a reputable flood recovery company is always recommended.

Calling SERVPRO of Rochester after a flood damage will increase the chances of a safe cleanup.  The SERVPRO crews are ready to remove the contaminated water and dry out your home.  If the water is left standing in your home, you could increase the risk for Mold.  It can take as little as 48 -72 hours for mold to grow and be visible.

Whether you are filing an insurance claim, or you are paying directly out of pocket, SERVPRO of Rochester can walk you through the job process and provide an estimate with industry standard pricing for all the work that needs to be performed to clean up the water.

Call us at (248) 608-2667 we are here to help!

Smoke Detectors Save Lives

9/29/2021 (Permalink)

Make sure to install smoke detectors on every level of your home

Smoke alarms play an important role in saving lives, and when properly installed, can reduce the risk of fire injury in half.

The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters, and on every level of the house.  Business owners should consult their local Fire Marshall to ensure specific building fire codes and smoke detector requirements are met.

Smoke alarms work best when paired with a fire escape plan.  Having a plan allows for a quick escape in an emergency situation. 

Review the following tips regarding smoke detector installation and maintenance:

• Install smoke alarms on every level of the home, including the basement.
• Smoke alarms should be installed away from the kitchen to prevent false alarms.  Generally, they should be at least 10 feet from a cooking appliance.
• Test smoke alarms at least once a month using the test button.
• Replace batteries in all smoke alarms at least once a year.  We have found it useful to change the batteries when daylight savings time either begins or ends.  If an alarm "chirps," the battery is low and should be replaced right away.
• Replace all smoke alarms when they are 10 years old.

SERVPRO of Rochester wants you and your family to be safe. If you have a home or business fire, we are here for you and are a phone call away.  For more on emergency preparedness or service, contact SERVPRO of Rochester at 248-608-2667

Commercial Water Loss Causes

9/24/2021 (Permalink)

Warehouse Water Damage in Farmington Hills, MI Business

Besides a natural disaster or large-scale storm, there are other potential causes for a water damage at your business. It is true that commercial water damages are often the result of weather events such as heavy rains and storms, however, there are regular maintenance issues that could cause damage to company equipment, inventory, and other valuable assets. Our SERVPRO of Rochester technicians are highly trained and knowledgeable in all of the possible causes for a water loss to occur in your commercial property.

Other Causes of Water Damage in Your Business:

• Sprinkler System Malfunction - Sprinkler systems are a must for businesses because it helps protect the building in fire emergencies, offering the first line of defense when smoke is detected. However, when the sprinkler system is outdated and showing signs of wear and tear, the sprinklers can malfunction and cause water damage to everything inside the building.
• Burst pipes– There are many reasons why pipes can burst and cause water damage. One potential reason could be an extremely cold day that can freeze the water in the pipes. Since water expands as it freezes, this expansion can crack and break the pipes that the water needs to flow through.
• Clogged sewer system– Another possible reason for a commercial water damage is toilets and sewer systems getting clogged. Toilets and sewer lines can get clogged very easily and when a sewer line is clogged, flooding can occur anytime someone flushes a toilet or pours water down a sink.
• Leaking roof– When the roof is not regularly checked and maintained, it can suffer damage from exposure to changing weather. Even if you are just experiencing a rainstorm, when your roof has a leak, it can become detrimental and damage the inside of your building.

If you have a water damage in your commercial property, call SERVPRO of Rochester at (248) 608-2887.

How to Prepare Your Kids For Emergencies

9/22/2021 (Permalink)

Make sure to practice your emergency readiness plan with your family regularly

The fourth and final theme of this National Preparedness Month 2021 is teaching the youth about preparedness. Make sure your entire family, including kids, are aware of your emergency preparedness plan. In addition, practice it so they know what to do and how to respond in the face of an emergency. A few steps to talk through with your kids are:

1. Who to contact - make sure they have your phone number memorized as well as other emergency contact information and numbers.
   • Tip: pick someone out of town for an emergency contact as they might be easier to reach if there is a local disaster. 

2. Where to meet – Talk through with your family on where to meet in case of an emergency. Pick a familiar and accessible place where you can take shelter if needed.
   • Tip: Make sure the place you decide on is pet friendly if applicable.

3. Practice! Hold regular household meetings with your family to discuss your plan and keep copies of your contact information somewhere safe like a backpack or cellphone.

Ready.Gov has fun interactive games for children to play in order to help prepare the youth for emergencies. Check it out here: https://www.ready.gov/kids/make-a-plan

As National Preparedness Month 2021 comes to an end, SERVPRO of Rochester, Michigan wants to remind you that emergencies and disasters happen year round. Make sure you and your family are staying vigilant each month by keeping up to date with your preparedness kits and looking out for alerts.

#YouthPrep

Cleaning Up a Flooded Church in Southfield, MI

9/21/2021 (Permalink)

Flooding in the common area of a church in Southfield, MI

This church in Southfield, MI flooded after a pipe in the building burst. Three floors were affected with two flooded rooms per floor - one of the rooms being the music room pictured here. 

Getting the space mitigated, dried out, and sanitized as quickly as possible was a huge priority so the community and children could get back to using a space they cherish so much. 

SERVPRO of Rochester has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. 

Our knowledgeable crew takes specialized commercial restoration classes to always stay up to date on the latest methods and technologies in the field. We are always here for you and your business.

Call us 24/7 at 248-608-2667

Financially Preparing for Emergency Disasters

9/17/2021 (Permalink)

Make sure your family is prepared by being financially ready for an emergency disaster

For the third theme of National Preparedness Month in 2021, the focus is on getting financially prepared for an emergency disaster. Ready.Gov highlights some ways that homeowners can get prepared at either no cost or a low cost. In addition to the resources listed on Ready.Gov, the Federal Emergency Management Agency (FEMA) offers a plethora of resources that can be shipped directly to your home.

At SERVPRO of Rochester MI, we are able to work directly with your insurance company to ease the stress during emergency disasters. It’s extremely important that homeowners make sure that they are adequately covered for emergencies that the region is prone to. For example, if your home is in a flood zone, flood insurance should be a priority. Likewise, if your home is in an area where wildfires are prevalent, insurance for wildfires is a must. The Red Cross has an interactive map that shows common disasters across the United States by region and what you should be prepared for.

To get started, here are a few tips you should consider in order to get financially prepared for an emergency disaster:

1. Gather financial, medical, personal, and household information and keep them in an accessible safe space. 

2. Keep small amounts of cash in your home for items such as food, gas, or other supplies in the event that you cannot get to an ATM. In addition, consider opening a savings account and saving up money for potential disasters. 

3. Keep on top of your homeowners or renters, health and life insurance. Consider purchasing flood insurance from the national flood insurance program as well as reviewing your policy to make sure you’re adequately covered.

For more tips and resources on how to prepare financially, click on any of the links above in this blog or contact us at (248) 608-2667

Building an Emergency Disaster Kit

9/15/2021 (Permalink)

National Preparedness Month 2021 - Build a Kit

Being prepared for a disaster means having a kit accessible in your home or business. An emergency kit should include basic items that will keep you and your family safe in the event of an emergency situation. In this blog, you’ll find some useful suggestions that you can include in your kit. A comprehensive list of suggestions is available on Ready.Gov as well as additional resources on being prepared for disasters. Keep in mind that one new item that has been added to the list this year are masks.  

What to include:

• Water
• Food
  • Pet food, formula, medications, utensils, etc.
• Fire extinguisher
• Flashlight
  • Matches in a waterproof container
• Radio and cell phone with backup batteries
• First aid kit
  • Masks
  • Garbage bags, wipes for sanitation, etc.
• Pliers for turning off utilities
• Whistle
• Local maps
• Plastic sheeting and duct tape for sheltering in place

How to maintain your kit:

• Store in a cool and dry place
• Keep the kit in a tightly sealed metal or plastic container
• Update regularly with your family’s needs
• Replace foods and or medications when expired

Where to store your kit:

• In your home
• At your place of work
• In your car

For more ideas of what items to include in your kit, head to Ready.Gov where you can explore a list of personalized items for you and your family such as prescription glasses, feminine supplies, activities for children, etc.

Make sure to stay updated on our blogs to come for the third and fourth theme of National Preparedness Month 2021

Flooded Basement Clean Up in Rochester Hills Michigan

9/13/2021 (Permalink)

Drain backup after a storm in Rochester Hills

If disaster strikes causing damage to your home, call the Professionals at SERVPRO® of Rochester to help you clean up the mess. We are ready to help you make it "Like it never even happened."

Whatever the storm, we will be there to help. Whether it's a summer storm, a winter storm, or something in between, we are faster to any size disaster that you may experience when unpredictable weather damages the Metro Detroit area. Rochester homeowners know that the weather can range from polar vortexes to tornadoes and the potential for damage can be extreme. 
Our Experienced Team will be there to dry out and clean up your home or business. As a customer, you have the right to choose who helps you with your water damage clean-up.

Trust SERVPRO® of Rochester (248) 608-2667

September is National Preparedness Month!

9/10/2021 (Permalink)

National Preparedness Month 2021

It’s time to review and renew your strategies for when disasters strike. Whether you’re a business owner or a homeowner, it’s important to make sure you have a plan in place in case of emergencies. Our crew at SERVPRO of Rochester Michigan wants to help educate and prepare you to make the best decisions for your family and employees. This year, for national preparedness month, Ready.Gov highlights 4 main themes. The first theme this month is Make a Plan.

Ready.Gov has a list of possible disasters and emergencies that might have never crossed your mind such as household chemical emergencies. Check out https://www.ready.gov/september to see the full list to see which emergencies and disasters could possibly affect your area.

There are three steps to consider while making a plan:

1. Discuss important questions with your family or employees such as:

• Where will I shelter?
• Where is my local evacuation route?
• Is my emergency preparedness kit updated? 

2. Consider specific needs in your household

• Every family has different needs. This means that you should account for pets, children, elderly, disabilities, cultural/language barriers, and dietary needs in your emergency plan. 

3. Fill out a family emergency plan by clicking on this link: https://www.ready.gov/plan

4. Practice your plan with your family or employees.

SERVPRO of Rochester is here for you 24/7, 365 days a year when disaster strikes. Call us today to see how we can further help you and your employees or family with getting and staying prepared.

Be sure to follow us on Facebook for more tips on how to stay prepared!

 (248) 608-2667

Mold Clean Up for Commercial Building in Southfield, MI

9/9/2021 (Permalink)

The middle of the mold restoration process in a commercial building

A commercial building in Southfield, MI experienced an entire first-floor water loss in which the carpeting and carpet pad was affected. Since the loss was undetected over the weekend, mold growth was present. 

Our SERVPRO of Rochester technicians had to remove all carpeting and carpet pad and then finish off with anti-microbial to prevent any further growth and remove any health hazard. 

Commercial mold remediation presents unique challenges since they are typically larger areas for mold to spread within 24-48 hours. Calling a professional as soon as you notice a water damage is crucial. Being on-site as quickly as possible is our top priority to make sure we contain the damage and get your business back to preloss condition. 

Keep your employees safe by making sure you have an emergency-ready plan in place for when disaster strikes.

Call us today to set up an Emergency Ready Profile for free! (248) 608-2667

Saving Memories After a Water Damage

8/25/2021 (Permalink)

Saving photos after a water loss

In the event of water damage, are your irreplaceable memories and sentimental items safe? 

When calling SERVPRO of Rochester in the event of water damage, many of our customers don't think about the boxes of photos they have somewhere in the basement, or their wedding album, sitting on the shelf... It is our job to help you when those things become compromised. 

We go above and beyond to try and save absolutely everything with sentimental value, especially photos. When packing out your wet items, we place photo albums, loose pictures, and photos in picture frames into boxes that are to be immediately processed upon arrival at our warehouse. Our contents department then begins carefully separating every photo and laying them out to dry in a drying chamber. we understand how important friends and family photos are, so we treat them as if they were ours.

TIP: Keep loose photos and photo albums in sealed plastic containers to prevent any damage in the event of a water loss.  

We utilize several methods of cleaning your contents, including the following:

• Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned. 
• Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

Toilet Overflow Causes Damage to Rochester Hills Home

8/11/2021 (Permalink)

Drywall ceiling falls after toilet overflows in the upstairs bathroom

SERVPRO of Rochester received an emergency call for water damage.  The toilet overflow in the half bathroom caused two levels in her home to have water damage.  The water ran down a hallway and bedroom on the main level and into the basement affecting her furnace room, hallway, closet, and bathroom.

James Howard, our production manager received a letter in the mail from a satisfied customer, wishing him a nice holiday.  This is what she wrote:  

Thank you so much for comforting me when I was so upset about our "toilet overflow".  I was hysterical!! I've really settled down, and everything looks like "it never even happened". The workers did a good job of putting everything back together again, but it was a very stressful fall.  

A Satisfied Homeowner

Hoarding Plus a Water Damage? Yikes!

8/11/2021 (Permalink)

Hoarded basement in need of a pack-out after experiencing a water damage

This Farmington Hills, MI home experience flooding in their basement with contaminated water, however, this was not your typical flood. The homeowners happened to be hoarders and their basement was filled to the ceiling - there was barely any space to walk and most areas were not accessible. 

Before going into the process of mitigating this loss, let's talk a little bit about what hoarding is. 

Hoarding is the persistent difficulty discarding or parting with possessions, regardless of their actual value. The behavior usually has deleterious effects—emotional, physical, social, financial, and even legal—for a hoarder and family members.

For those who hoard, the quantity of their collected items sets them apart from other people. Commonly hoarded items may be newspapers, magazines, paper and plastic bags, cardboard boxes, photographs, household supplies, food, and clothing.

In a situation like this, our SERVPRO of Rochester technicians had to begin by throwing away all the contaminated items due to the quality of the water. It was not until everything was 'trashed out' that we were actually able to mitigate the damage to the structure. 

To learn more about hoarding visit: https://adaa.org/understanding-anxiety/obsessive-compulsive-disorder-ocd/hoarding-basics

Emergency Do's and Don'ts

7/19/2021 (Permalink)

Storm in Lake Orion causes damage to a finished basement

As Michigan is currently in a rainy season, here are some emergency water damage tips to help assist you in taking proper action until our SERVPRO of Rochester technicians arrive.

Emergency Water Damage Tips:

• Shut off the water source if possible or contact a qualified party to stop the water source.
• Turn off circuit breakers for wet areas of the home or building if you have safe access to the power distribution panel.
• Remove as much excess water as possible by mopping.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting or flooring.
• Move any artwork, computers, documents, and other items with sentimental value to a dry place.
• Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. ALWAYS avoid electrical shock hazards.
• Don’t use your household vacuum cleaner to remove water, this could cause electrical shock or damage to the vacuum cleaner.
• Don’t turn on ceiling fixtures if the ceiling is wet or enter rooms where ceilings are sagging from retained water.

If you experience a water damage call SERVPRO of Rochester at (248) 608-2667

Moisture Reading of a Wet Surface

7/14/2021 (Permalink)

Moisture reading of a wet surface

When your home or business floods our SERVPRO of Rochester technicians have the proper tools to make sure your space is dry and returned to a preloss condition as quickly as possible. 

Shown in the picture is a very important tool we use called a moisture meter - this is how we detect where moisture is (what is wet) and how close we are to having it completely dry during our monitor appointments. 

This particular meter a non-destructive overall building inspection moisture meter which has the perfect features for our industry. It has many unique features that make moisture measurement and evaluation fast, precise and versatile.

Features

• Wide range of readings for wood from 5% to 30%.
• Deep signal penetration to over 1" into the materials being tested without the need to damage the surface. Signal penetration depends on the material being tested and the meter setting.
• Three ranges of sensitivity: Wood & Timber / Drywall & Roofing / Plaster & Brick – making it ideal for testing moisture conditions in various building materials.
• Detects moisture through paint, wall coatings, drywall, ceramic tiles, floor coverings, wood, roof coverings, and ceiling tiles.
• High moisture audio warning tone.

You can trust that SERVPRO of Rochester will dry out your space with the proper drying equipment. 

Mold Found in Southfield Commercial Building

7/8/2021 (Permalink)

Mold under the carpet in a commercial office building

A commercial building in Southfield, MI experienced an entire first-floor water loss in which the carpeting and carpet pad was affected. Since the loss was undetected over the weekend, mold growth was present. 

Our SERVPRO of Rochester technicians had to remove all carpeting and carpet pad and then finish off with anti-microbial to prevent any further growth and remove any health hazard. 

Commercial mold remediation presents unique challenges since they are typically larger areas for mold to spread within 24-48 hours. Calling a professional as soon as you notice a water damage is crucial to protect your employees. Being on-site as quickly as possible is our top priority to make sure we contain the damage and get your business back to pre loss condition. 

Flooded Church After a Metro Detroit Storm

6/30/2021 (Permalink)

Music room in the church in a Metro Detroit church after the clean up of a flood

This church in Southfield, MI flooded after a pipe in the old building burst. Three floors were affected with two flooded rooms per floor - one of the rooms being the music room pictured here. 

Getting the space mitigated, dried out, and sanitized as quickly as possible was a huge priority so the community and children could get back to using a space they cherish so much. 

SERVPRO of Rochester has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. 

Sewage Clean Up in Rochester, MI

6/23/2021 (Permalink)

Before and after cleaning sewage on and surrounding a toilet at a home in Rochester, MI

Have you ever been faced with a mess that you don’t want to or do not know how to clean up? Our SERVPRO of Rochester Michigan technicians completely understand that and are ready to swoop in 24/7 – 365 to help tackle any disaster.

For example, maybe you have faced an unsanitary issue in the home of someone you know, whether it be someone elderly, family, friend, or neighbor, and you are unsure how to clean up or how to help them. The technicians at SERVPRO of Rochester have the proper equipment, tools, professionalism, and processes to clean up and help whoever it is in the most efficient way possible - taking the worry off you.

We will work with you, the homeowner or tenant, as well as the insurance company to cover all the bases in cleaning the home. We use specially formulated chemicals, including disinfectants, floor cleaners, carpet cleaners, and deodorizers to properly clean up an unsanitary situation. We are always prepared and take all the necessary precautions, including wearing protective gear, when faced with messes like these. Situations like these can be difficult but we are trained and ready to face them whenever you need us!

Call us today at (248) 608-2667 if you need help!

How to Get Rid of a Bad Smell in Your House, Car, or Office

6/21/2021 (Permalink)

One of our many high tech pieces of equipment that can aid in deodorization

A bad odor in your car can become extremely bothersome because more than likely you drive your car every single day. There are endless causes for a bad smell in your car, however, when getting rid of the odor there are fewer possibilities.

Common suggestions for getting rid of an odor in your car are to vacuum the upholstery, sprinkling baking soda on the area where the smell seems to be coming from, leaving a chunk of charcoal in there for a few days, or using a natural deodorizer. If none of those take care of the odor, that is when you need to call in a professional cleaning company like us and let our SERVPRO of Rochester technicians take care of your vehicle.

We use specific machinery and chemicals to safely and effectively remove odors after identifying the source. We have many methods of deodorizing a space including ozone machines, chemical solvents, and even as far as professional upholstery and carpet cleaning.

If you have an odor in your home, business, or vehicle call us at (248) 608-2667

Flooded Basement?

6/15/2021 (Permalink)

Before and after the cleanup of a basement that flooded during heavy rainfall in West Bloomfield, MI

As any Michigander knows, springtime means heavy rainfall for us. The April showers may bring May flowers and nice weather; however, it can also flood basements for a lot of homeowners. Most homeowners who have experienced or are prone to flooding in their basement may take some cautionary steps like waterproofing, gutter maintenance, proper landscaping, inspecting and repairing foundation cracks, sump pump maintenance, and even installing window well covers, however, heavy rainfall can cause your basement to flood despite all of it. 

Basements can flood at any time, but primarily after winter moving into spring when we have a lot of rain combined with the ground thawing. Flooding can occur by seepage or flow through the walls or foundation floor, from surface water sources, or by a sanitary or storm sewer backup.

Most homeowner’s reaction when their basement floods is to panic and start trying to clean it up themselves, granted if it’s a tiny bit in a small area you may be able to, but typically the problem is too large for you to handle. That is where our water-certified SERVPRO of Rochester technicians come in. We are a 24-hour Emergency Service that can effectively work with you and your insurance company to extract the water, dry out the structure, demo any damaged materials such as wet walls and flooring, as well as assess and potentially restore any contents you may have in your basement.

Call us at (248) 608-2667

Sump Pump Fails During Storm in Farmington Hills, MI

6/14/2021 (Permalink)

Sewage surrounding the sump pump after it backed up in a Farmington Hills basement after a heavy rainstorm

Sump pump failures are one of the most common calls we get during and after storm events. Although a sump pump is supposed to prevent basements from flooding, they can often fail when overloaded with too much water. Another reason why your sump pump might fail is if there is a power outage during a storm.

 In this case, the homeowner's sump pump failed causing the 4000 square foot basement to flood with an inch of water. There affected materials included carpet, pad, drywall, ceramic tile, and parquet flooring. Our crew was out there within an hour of receiving the call in order to prevent any further damage from occurring. Dealing with a sump pump loss during a storm can be stressful, know that you can trust SERVPRO of Rochester MI to get the job done quickly and efficiently.

Have a flooded basement? Give us a call - we are open 24/7, 365 days a year.

(248)608-2667

Roof Tarp Needed After Wind Storm in Farmington Hills

6/10/2021 (Permalink)

Roof tarp on a home in Farmington Hills

From smashed cars to knocked over trees to downed power lines, the recent windstorm wreaked havoc on Michigan. Winds nearing 70 mph in some areas caused widespread damage across Michigan, leaving more than 857,000 homes and businesses without power. Our technicians at SERVPRO of Rochester were called out to board up and tarp this roof in Farmington Hills, MI after a large tree uprooted and tore down the upper half of their home due to the high winds. We arrived immediately to make this customers home livable and safe until tree removal services and construction were underway. 

A windstorm can cause hurricane-force winds, tornadoes, heavy rains, and flash floods.

To give you some perspective on just how large this windstorm was; it left 1 million without power and the air pressure was that of a category 2 hurricane. During a windstorm make sure that your home, your business, and your family are safe and prepared for the worst. ALWAYS keep SERVPRO of Rochester's phone number handy for situations like these. 

Large Commercial Fire Loss in Brighton, MI

5/26/2021 (Permalink)

These four photos show extensive soot damage to the walls, floors, and contents of this warehouse in Brighton, MI.

Our SERVPRO of Rochester, Michigan crew was called out after hours for emergency services to a 10,000 square foot building after a fire ripped through their warehouse and office spaces. Not only was there fire damage but extensive water damage as well after the firefighters put out the fire. Our team was out there within an hour of receiving the initial call to extract the water and place equipment to prevent secondary damage.

When a fire occurs in either a residential or commercial space, quickly placing air scrubbers can help immensely with airborne contaminants. These machines control the air quality and remove airborne contaminants throughout the whole restoration process making it easier for the crew, homeowners, and/or employees. In the unfortunate event that you experience a fire in your workplace, know that you can trust SERVPRO of Rochester, MI to get the job done quickly and efficiently so that you and your employees can get back to business.

Everyday is Earth Day at SERVPRO!

4/22/2021 (Permalink)

That's a lot of vans. #earthday

SERVPRO of Rochester takes great pride in providing effective and environmentally safe cleaning products for use in your home or business to ensure that when disaster strikes, you won’t have to worry about the safety and health of your family, pets, or employees. SERVPRO® Industries, Inc. is a member of the EPA’s Design for Environment (EPA/DFE) initiative. As a member company, SERVPRO® can access the listing known formally as CleanGredients. The EPA/DFE has established a set of criteria for formulating environmentally friendly cleaning products.

Here are a few examples of some Green Cleaning Products we use:

• #249 Window Green Clean
• #250 All Surface Green Clean
• #251 Carpet and Upholstery Green Clean

These products have a pH neutral formula that contains no solvents, dyes, or fragrances, making them an environmentally friendly alternative to traditional household cleaners. They are considered safe, non-toxic, phosphate-free, and rapidly bio-degradable.

We know how important it is to feel comfortable and safe in your home or business when disaster strikes, and with our environmentally safe products, we hope to take that stress off you.

To learn more or if you are seeking services, call our technicians today at (248) 427-1500!

How to Handle a Roof Leak

4/21/2021 (Permalink)

Damage to the ceiling of a home in Birmingham, Michigan due to a roof leak

During the rainy season in Michigan two of the worst words a home or business owner can hear are ‘roof leak.’ With an early spring this year, there a few tips we would like to share with you about identifying the source area in the beginning, all the way to the leak potentially becoming an emergency.

First things first, here are a few of the many places water typically comes through your roof:

1. Worn, broken or missing shingles
2. Where nails have worked loose
3. Corroded or poorly sealed roof flashing around vents, skylights or chimneys
4. Along the intersections of roof planes

Along with being a major inconvenience, a roof leak can cause serious problems for business and homeowners. They can ruin insulation, become a home for black mold to spread, damage interior ceilings and walls, rot the wooden framing, and above all – ruin your belongings.

Here are a few things to check up on that will cause your roof to leak:

1. The age of your roof
2. Brick chimneys
3. Flashing
4. Missing shingles
5. Vent Boot
6. Holes
7. Complex roof architecture
8. Clogged gutters
9. Skylights
10. Shiners

A roof leak during a storm can become a major emergency, especially in a rainy Michigan spring. However, after the storm is a whole other ballgame and that is where we, SERVPRO of Rochester, come in. If water has affected the contents of your home due to a leaky roof, we can work with you and your insurance company to clean up the mess as well assess and potentially restore your contents as quickly as possible.

Call us at (248) 608-2667

SERVPRO of Rochester is Here to Help

3/4/2021 (Permalink)

SERVPRO of Rochester cut out part of the ceiling in order to fully dry out the area.

We love to hear from our customers! These homeowners recognized our crew for their hard work and quick response to a water damage.

“Mike and I discovered last week we had ice damage to our home and we had walls and ceilings removed and big equipment brought in fast to dry everything and now waiting for our insurance company to come and assess the damaged so we can move forward to rebuild what was damaged.

Our saving grace was this amazing company that came in fast (24 hours from our call) to take care of the water damage throughout several of our walls, ceiling, and part of our bedroom floor. Kyle is the guy we worked with that came into our home and was very knowledgeable & professional. We couldn’t of asked for a better team that came with him and took care of everything fast… 

Mike and I highly recommend this company if you run into any problems/issues with your home.”

Mike and Kristin C.

Livonia, MI

Emergency Fire Damage Restoration Process

2/23/2021 (Permalink)

Black soot from fire damage

1. A SERVPRO of Rochester professional will contact you within one hour to arrange for service. 

• We understand the importance of letting you know help is on the way, right away. 

2. Within four hours, a trained professional will arrive on-site prepared to begin emergency mitigation services (if necessary).

• Timely response is key to preventing further damage. 
• Timely mitigation can mean the difference between restoring property and replacing it. 

3. The loss site will be reviewed with you, and your questions and concerns will be addressed. A SERVPRO of Rochester Professional will: 

• Identify the source of loss.
• Identify the source of your concerns. 
• Identify the types of residue present. 
• Identify safety issues. 

4. A SERVPRO of Rochester Professional will begin pretesting for restorability. By pretesting, four key questions are answered: 

• What is unable to be restored?
• What is restorable and what methods of restoration will be most effective?
• What areas and items are unaffected? 
• What areas need to be reviewed by the Adjuster or Property Owner?

5. The scope of the project will be communicated to you or your adjuster if a claim has been filed. 

6. The structure and contents will be cleaned and restored by SERVPRO of Rochester Professionals. 

7. After the work has been completed, a final work through will be conducted with you to help ensure your satisfaction. 

SERVPRO of Rochester has trained and certified technicians to help you in the event of fire damage to your home or business. 

Call us at (248) 608-2667!

The Esporta IS4000 Soft Contents Washing Machine

11/30/2020 (Permalink)

The Esporta IS4000 Soft Contents Wash Machine

The Esporta Wash System Capabilities

SERVPRO of Rochester has a leading edge soft contents washing machine known as the Esporta. The Esporta is capable of bringing mold, fire, or water damaged contents back to life! Our primary goal with this machine is to restore your contents rather than replace them. Often times, what has been damaged in a fire or water loss cannot be replaced and that's why this machine is so great!

What can be cleaned:

• Purses
• Shoes
• Clothes
• Stuffed Animals
• Linens
• Bedding
• Pillows
• Leathers
• Furs
• Hats
• & More!

The Process:

After our SERVPRO of Rochester technicians are called out to a job, whether it be commercial or residential, a contents specialist will evaluate all the soft goods and determine what can be restored. Then, it will be packed up and brought back to our warehouse to undergo the cleaning process. In the final steps, the items will be boxed up and returned good as new! 

The Number One Rule Everyone Should Know About Water Damage

10/26/2020 (Permalink)

It's our best tip we can give–full stop. Shut off the source of the water if you experience a major leak or water loss.

It's our best tip we can give–full stop. Shut off the source of the water if you experience a major leak or water loss.

When you first notice a water leak or water damage in your home or business, shutting off the water is the first thing you should do in order to prevent any further damage. It's important that every person in the home not only knows where the water shut off is but also how to turn it off as there are different types. Respectively, business owners should inform managers and other employees of where and how to shut off the water to prevent further damage.

One of the services that we offer for free at SERVPRO of Rochester is an Emergency Ready Profile (ERP). These Emergency Ready Profiles help businesses and homeowners stay prepared for the unexpected. If you would like to set up an appointment for a completely free ERP, contact us here or call 248-608-2667 and we would be happy to help!

From Wet to Dry - The Drying Chamber

10/22/2020 (Permalink)

With our drying chamber and document restoration processes, priceless family photos and valuable documents can be salvaged if damaged from water

With our drying chamber and document restoration processes, priceless family photos and valuable documents can be salvaged if damaged during a water loss.

Many restoration companies see water saturated items as a total loss or unsalvageable, but at SERVPRO of Rochester we have been able to recover our customers valuable items that may seem irreparable due to water damage.

Our team recently completed a large water, fire, and mold job (the ultimate trifecta) at an apartment complex after one of the units caught on fire due to a lightning strike. After the fire was put out by the firefighters, it sat for two weeks while under investigation causing extensive water and mold damage. The tenants were not allowed in due to the dangerous conditions and were told nothing would be able to be recovered. Our pack out crew immediately went to work to salvage as much as possible for these customers.

We were able to recover items such as precious photos and documents, oil paintings, clothing,  antique furniture, and much more by using our advanced drying processes such as the drying chamber. Fast forward to a few weeks later, the tenants are in their new apartments and have been reunited with their belongings in pristine condition.

Restoring Vs Replacing

10/7/2020 (Permalink)

SERVPRO is always Here to Help!

National fire statistics indicate that a residential fire occurs approximately every 90 seconds somewhere in the United States. However, when a customer suffers a fire, only one fire matters. Customers' belongings are important to them. Personal belongings are a treasure of life, and a reflection of hard work and achievements. Photographs, books, and other personal items have a value that cannot be put into words. SERVPRO Professionals have the ability to help restore your belongings. 

SERVPRO technicians at SERVPRO of Rochester are skilled in Inventory Services when it comes to customers' belongings. These include: 

-Emergency Inventory

-Pre-Loss Inventory

-Restoration and Replacement Cost Data

-Schedule of Loss-Adjusting Software

• Industry-Exclusive Access

-Complete Inventory

• Total Loss Items, Questionable Items, Restorable Items

-Electronic Reporting 

• Customizable Microsoft Excel Spreadsheet Reports Increase Flexibility

The value in restoration vs. replacement is that it reduces claims payout for insurance companies and saves you money. In most cases, SERVPRO returns belongings to preloss condition and treasured items and keepsakes can be saved. 

Our Restore vs. Replace Mentality

We clean and restore your property using specialized equipment and cleaning techniques. Our “restore first” mentality reduces interruption and gets you back to your life.

Remember that SERVPRO of Rochester can help you return to a normal life and home after having a loss. 

The Importance of Moisture Meters

10/5/2020 (Permalink)

Meter reading of a wet surface

When your home or business floods our SERVPRO of Rochester technicians have the proper tools to make sure your space is dry and returned to a preloss condition as quickly as possible. 

Shown in the picture is a very important tool we use called a moisture meter - this is how we detect where moisture is (what is wet) and how close we are to having it completely dry during our monitor appointments. 

This particular meter a non-destructive overall building inspection moisture meter which has the perfect features for our industry. It has many unique features that make moisture measurement and evaluation fast, precise, and versatile.

Features

• Wide range of readings for wood from 5% to 30%.
• Deep signal penetration to over 1" into the materials being tested without the need to damage the surface. Signal penetration depends on the material being tested and meter setting.
• Three ranges of sensitivity: Wood & Timber / Drywall & Roofing / Plaster & Brick – making it ideal for testing moisture conditions in various building materials.
• Detects moisture through paint, wall coatings, drywall, ceramic tiles, floor coverings, wood, roof coverings, and ceiling tiles.
• High moisture audio warning tone.

You can trust that SERVPRO of Rochester will dry out your space with the proper drying equipment. 

Unknown Facts About Soot

9/30/2020 (Permalink)

Open fridge affected by soot after a house fire.

After a fire damage in your home would you think to check the seal on your refrigerator or freezer doors for soot? Probably not. However, soot can penetrate even the smallest places, including the seals on your fridge and freezer like the picture shown here. 

Soot from a fire inside your fridge and refrigerator can and will effect the food and beverages you have inside - therefore, threatening your health. 

Here are a few facts about fire/soot pertaining to the contents of your food/beverages: 

• Heat can cause jars and cans to split and crack allowing contaminants to enter.
• Even if cans and jars appear undamaged, heat can cause the food to spoil.
• Smoke and chemicals from the fire and extinguishing system can penetrate Cryovac packaging, plastic wraps of all kinds, and get under bottle caps or screw tops.
• Firefighting chemicals can taint food and beverages, and packaged products.

Whenever you are dealing with fire/soot in regards to your food and beverages make sure to close the storage container where they are being kept and then call SERVPRO of Rochester professionals to assess the salvageable/unsalvageable items. 

CALL US AT (248) 608-2667

Facts About Soot

9/23/2020 (Permalink)

Open fridge affected by soot after a house fire

After fire damage in your home would you think to check the seal on your refrigerator or freezer doors for soot? Probably not. However, soot can penetrate even the smallest places, including the seals on your fridge and freezer like the picture shown here. 

Soot from a fire inside your fridge and refrigerator can and will affect the food and beverages you have inside - therefore, threatening your health. 

Here are a few facts about fire/soot pertaining to the contents of your food/beverages: 

• Heat can cause jars and cans to split and crack allowing contaminants to enter.
• Even if cans and jars appear undamaged, heat can cause the food to spoil.
• Smoke and chemicals from the fire and extinguishing system can penetrate Cryovac packaging, plastic wraps of all kinds, and get under bottle caps or screw tops.
• Firefighting chemicals can taint food and beverages, and packaged products.

Whenever you are dealing with fire/soot in regards to your food and beverages make sure to close the storage container where they are being kept and then call SERVPRO of Rochester professionals to assess the salvageable/unsalvageable items. 

CALL US AT (248) 608-2667

Why Your Business Should Have an Emergency Ready Profile

9/22/2020 (Permalink)

Emergency Ready Profile

An ERP (Emergency Readiness Plan) is a method of planning for emergencies long before they occur. It’s a carefully devised, well-rehearsed strategy that guides you and your employees to take decisive action during a catastrophe. This well-oiled machine will give any employee in the building the necessary tools to effectively handle an emergency. 

DETERMINE PROTECTIVE ACTIONS

In addition to emergency phone numbers, shut-off areas, and preventative procedures it is necessary to create an ERP that protects anyone in the building. The Department of Homeland Security refers to this as “Protective Actions for Life Safety,” including:

• Fire Drills -- Rehearsals for action during a fire.
• Sheltering -- Sheltering staff during a natural disaster.
• Sheltering in Place -- Sheltering staff during a man-made emergency.
• Lockdown -- Eluding an active shooter

SERVPRO of Rochester and the SERVPRO Ready Plan information will give you the security of emergency preparedness. The information can be downloaded into the Ready Plan app to instantly share with SERVPRO so that the damage can be intercepted. We’ll make it “Like it never even happened.” 

Kitchen Fire in Southfield, MI

9/17/2020 (Permalink)

Burnt Stove after a kitchen fire in Southfield, Michigan

This house fire in Southfield, MI was the result of a pan sitting on the hot stove with residual grease in it unattended. House fires like this cause a lot of smoke and a lot of soot which is an extensive cleaning process - so leave it to the professionals at SERVPRO of Rochester! 

Which appliances caused the most fires in the last year?

• 14% of washing machines (1,723)
• 12% tumble dryers (1,456)
• 11% dishwashers (1,324)
• 9% cookers (1,080)
• 7% fridges / freezers (861)
• 5% central heating (606)
• 4% toasters / grills (495)
• 4% microwaves (427)
• 3% TVs (372)
• 2% washer dryers (225)
• 1% irons (92)

It is extremely important to practice fire safety, especially with regards to appliances in your home. For a list of fire damage tips please click here.

Commercial Water Clean Up in Rochester Hills, MI

9/15/2020 (Permalink)

Drying equipment placed in the cubicle area after a large commercial water loss

SERVPRO® of Rochester was called out after hours to extract water in an 18,000 square foot commercial building where a water loss occurred. The areas that were affected were cubicles, a large warehouse, bathrooms, hallways, and storage areas. Our crew was able to get out to the building immediately to prevent any further damage to their high tech equipment and important documents. Because half of the building did not have heat, the water technicians used water extraction equipment, industrial-grade dehumidifiers, and multiple different high-speed air movers to assist in the remediation. Another key piece of equipment that was used in the drying process of this job was a Phoenix Firebird. The Firebird is a machine that allows for on-demand heating to indoor and outdoor areas where heat is not available.

If you need clean-up services in a commercial building, we are always Here to Help. Give SERVPRO® of Rochester a call at 248-608-2667

How to Prepare for a Windstorm to Minimize Damage

9/14/2020 (Permalink)

A tree fell on the roof of a home after a severe windstorm in Oakland county, MI

Even a wind storm can have disastrous effects on your property. That’s why it’s important to make a plan in advance to limit storm damage. Follow these tips so you know what to do before, during, and after a wind storm.

What To Do In Advance: 

Wind damage comes from a variety of storms and each has its own ways to prepare. Be sure that everyone in your home or business knows what to do in case of the most likely storms for your area. If you operate a store, restaurant, or other business that deals with many members of the public at once, be sure your staff knows how to escort them to shelter.

• Stock up on emergency supplies. Be sure the first aid kit is stocked and the flashlights have working batteries. A generator can power a house and costs a few hundred dollars - which may be well worth your money when you are without it for an extended amount of time. Solar panels that can charge cell phones are available online for under $50 as well.

• Know how to turn off utilities or override electronics. Depending on any wind or flood damage, you may need to turn off the water or circuit box. If the power goes out, cars will be stuck inside a garage with an electric opener unless you know how to use the manual override.

• Give the roof a checkup. Be sure there aren’t any loose or missing shingles that could blow away during a storm or let in rain. It’s better to make repairs during good weather than to try to get a tarp over a hole in the roof during a thunderstorm.

• Check the perimeter. When you know a storm is on the way, do a quick check outside if there’s enough time. Put lawn furniture in the shed, pick up toys, put cars and bicycles in the garage, and fasten loose items, like patio umbrellas. Not only will these items blow away in a storm, but they can cause a great deal of damage in the process. A lawn chair can shatter a window, while a bike can put a huge dent in a car. Be sure to close any awnings too; even a mild wind storm can tear fabric from the frame.

• Back up your computers frequently. If your electronics suffer flood damage or any kind of storm damage, you’ll be glad you took the time to back up your files. Cloud backup services are available for free from Dropbox, Google, and other providers for a set amount of data and extra amounts of storage can be purchased for a nominal fee. The advantage of a cloud backup service is that you can access them from anywhere; if your home or business is damaged, you can use a computer or smart device anywhere that has internet access.

• Be sure you have a weather app on your smartphone and enable severe weather alerts. You won’t be near a TV or computer for every storm, so you need a way to check on the severity of storms and know when to take cover.

We do experience heavy thunderstorms in Michigan with very strong winds. so make sure you take the time to go over these precautionary steps. If you do suffer damage to your home or business call at SERVPRO of Rochester at (248) 608-2667

The Importance of HVAC When Dealing With Fire, Smoke, and Soot

9/11/2020 (Permalink)

Air filter that caused a fire

Ventilation systems are often the biggest culprit in poor indoor air quality, however, the biggest culprit of fires is your furnace. In fact, according to FEMA, heating appliances were the second highest cause of residential building fires in 2014- specifically furnace flame rollout. 

Flame rollout happens when flames escape and “roll” outside of the closed combustion area. 
If those open flames come into contact with insulation or nearby flammable objects, you will be dealing with a dangerous house fire.

Flame rollout happens when there isn’t enough oxygen to “feed” your furnace. Your furnace needs a mixture of oxygen and fuel to create heat, but if there’s not enough ventilation to provide oxygen, the furnace flames will “roll out” in search of oxygen elsewhere.

Tips on how to keep your furnace safe from flame rollout include:

• Regularly check and change your air filter- A clogged air filter can cause a buildup of soot inside the flue (the tunnel where combustion gases exit outdoors). And when soot buildup blocks the flue, this also restricts your furnace’s oxygen supply.
• Check for obstructions in your furnace flue- Your furnace flue connects to the outside, so obstructions like a bird’s nest, leaves, or other debris are very likely and can prevent your furnace from getting oxygen. 
• Install a rollout switch- These devices detect and shut off power to the furnace when the burner area exceeds normal and safe temperatures. This prevents rollout from happening in the first place.
• Schedule annual furnace maintenance- Annual maintenance allows our techs to spot any issues early on that could lead to flame rollout. We’ll make sure everything is working properly to avoid the abnormal situations that lead to flame rollout.

SERVPRO of Rochester will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

Commercial Restoration and Cleaning Services

9/10/2020 (Permalink)

This School Cafeteria in Southfield had a water damage, SERVPRO of Farmington & Farmington Hills was there within an hour to clean up the mess!

When this Southfield school cafeteria flooded, We were onsite within an hour to inspect the damage and to begin the water extraction process.  In less than four days we had the cafeteria dry. We use advanced inspection and monitoring equipment to determine if the structure is dry. 

If water damage is not handled quickly and properly, it can cause severe damage to the structure not to mention the potentially harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

When your business operations are interrupted by a water damage, you need professional help to get your property back to business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of Rochester provides professional cleaning or emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size disaster. We service the following types of commercial facilities:

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

Water in Your Crawl Space?

8/25/2020 (Permalink)

Our water technicians are Here to Help and Ready for Any Size Disaster.

Water in your crawl space can cause damage to your home 

Excessive moisture in a crawl space can cause your foundation supports to warp and lose their structural integrity. Excessive moisture can promote the growth of Mold and Mildew. Standing water can attract pests and small animals. 

What to do when you have water in your crawl space:

• Have a professional inspect your crawl space for foundation cracks and broken pipes.
• Dry out the crawl space by removing the excess water and moisture. 
• Clean up the crawl space by removing debris and wet insulation.

When to Call A Professional

Water mitigation is not a challenging task, but it is hard physical labor. You might want to consider the following:

A crawl space that is between 4 feet and 5 feet high is considered tall. Even such a tall crawlspace is very difficult to move around in. Many crawl spaces are lower than this.

Tight Access Point of entry makes it difficult to work in the crawl space. There may be only one small door that allows access to the crawl space, and can sometimes be in an inconvenient area, such as a bedroom closet or kitchen pantry floor.

Warning:  Rodents can often get into the crawl space.  Their droppings can contain harmful bacteria.

Have Water Damage?
Call SERVPRO of Rochester – (248) 608-2667

Hurricane Irma Cleanup

8/24/2020 (Permalink)

SERVPRO of Rochester Cleanup - Hurricane Irma

Tips for Being Prepared for a Flood:

Before the Flood: 

• Have a qualified professional elevate the furnace, water heater and electric panel if susceptible to flooding.
• Install "check valves" in sewer traps to prevent floodwater from backing up into the drains of your home or business. 
• Seal walls in basements with waterproofing compounds to help avoid seepage. 

During the Flood: 

• Turn off utilities at the main switches or valves if instructed to do so. 
• Disconnect electrical appliances.
• Do not touch electrical equipment if you are wet or standing in water. 
• Do not walk through moving water. Even six inches of moving water can make you fall. 

After the Flood: 

• Listen for news reports to learn if the community's water supply is safe to drink. 
• Avoid floodwaters. Water may be contaminated by oil, gasoline, or raw sewage. Water may also be electrically charged. 
• Stay out of any building if it is surrounded by floodwaters.
• Return home only when authorities indicate it is safe. 

Call a Professional When You Have a Sump Pump Failure

8/21/2020 (Permalink)

Sump pump fails in the basement during a storm

When a homeowner in Rochester Hills called SERVPRO of Rochester to remove the water in their basement,  many items were wet and needed to be disposed of. SERVPRO of Rochester was able to sanitize and dry out the basement.

Tips to Avoid Water Damage

No power: If the power goes out during a storm, your sump pump won’t be able to drain the water

Wrong size: If your sump pump is too small for your home’s size, it might mean that its too big of a job for it to handle. On the flip side, running too large of a sump pump can shorten its lifespan.

Old age: Just like any appliance, the years can reduce the efficiency and working order of your sump pump. The average lifespan of a sump pump is roughly 10 years. If yours is creeping up in age, consider replacing it with a more current model.

Clogged pipe: Debris can enter your discharge pipe and create a backup. With nowhere for water to flow, your sump pump will come to a stop.

Lack of maintenance: Your home and the appliances that make it run require regular maintenance. Clean your sump pump three to four times a year to avoid blockages in your discharge line, vents, and floats.

Switch issues: When the sump pump shifts in the basin, the float that administers the switch can cause it to become jammed.

Product or installation problem: In addition to product defects, which are out of your control, improper installation can also cause sump pump failure.

Have Storm or Flood Damage?
Call Us Today (248) 608-2667

Flooding From Storms Causes Damage to Homes and Businesses

7/24/2020 (Permalink)

Sewage Back up causes damage to the basement after Storm rips through Metro Detroit

If disaster strikes causing damage to your home, call the Professionals at SERVPRO® of Rochester to Help you clean up the mess. We are ready to help you make it "Like it never even happened."

Whatever the storm, we will be there to help. Whether its a summer storm, a winter storm, or something in between, we are faster to any size disaster that you may experience when unpredictable weather damages the Metro Detroit area. Rochester homeowners know that the weather can range from polar vortexes to tornadoes and the potential for damage can be extreme. 
Our Experienced Team will be there to dry out and clean up your home or business. As a customer, you have the right to choose who helps you with your water damage clean up.

Trust SERVPRO® of Rochester (248) 608-2667

Do You Suspect Mold in Your Workplace?

7/1/2020 (Permalink)

Mold in the utility room behind the furnace in Dexter Michigan

Mold infestation in the workplace is not uncommon. There is always mold present in buildings. Certain levels of mold are considered acceptable.  But, when there are massive quantities of mold, that's when problems can start to arise. 

If a pipe leak or break is not repaired, the water can cause mold growth within your building.  Sometimes the presence of mold is unknown, possibly within a wall or in the ductwork. A Professional company will be able to properly remediate and clean your building. Call SERVPRO of Rochester to assess the situation, remediate, and repair the affected areas so the occupants can return to work safely. Our technicians are certified in mold remediation with years of experience and we're always happy to help!

Have a Mold Problem? Call Us Today – (248) 608-2667

What is a Trash Out

6/12/2020 (Permalink)

Excessive contents need to be cleaned out after years of collecting items at this condo in Oakland County.

Our SERVPRO of Rochester technicians pride themselves on being able to "clean up anything you don’t want too” whether you had a disaster affect your home or not. There are plenty of common and uncommon reasons you would need what we call a trash-out, we have seen and dealt with them all.

For instance, if you have a home or basement full of wet or just plain unwanted things, we can haul that away for you. If you are a rental homeowner and a tenant left a ton of trash in your rental property, we can take that away for you and clean the home. If there is an elderly or physically handicapped person you may know that can not take care of their home and let things pile up, we can take care of that for them. The possibilities are endless, and we have the ability to deal with hazardous material being that we have access to personal protective equipment (PPE).

If you need our experienced SERVPRO of Rochester technicians help, call (248) 608-2667

How do Thermal Cameras Help Us with Your Water Damage?

6/10/2020 (Permalink)

Thermal image camera captures a photo of a wet kitchen ceiling after a pipe break in the bathroom in Livonia.

Our SERVPRO of Rochester technicians are specially trained in Water Restoration and given a certification by the IICRC (Institute of Inspection Cleaning and Restoration Cleaning) to ensure the best quality of work for our customers. To go one step further, our technicians have been trained to use Thermal Cameras to detect moisture and temperature discrepancies in your home or business. IR (Infrared) Thermal Camera technology is a powerful tool for discovering the source of a leak, determining is there is lingering moisture behind a wall before or after a dry-out and even to combat potential mold growth.

So How Do IR Cameras Work?

When water evaporates, it cools the surface temperature. Infrared cameras identify temperature differences to locate potential water damage. Infrared technology visually displays qualitative thermal differences often caused by water damage. In short, IR cameras do not directly detect moisture, they detect temperature, and water is extremely sensitive to these fluctuations.

If you have or had a water damage and are concerned about moisture, call our SERVPRO technicians at (248) 608-2667!

Advanced Drying Equipment

6/9/2020 (Permalink)

Floor Mat Drying System in Farmington Hills home was used to dry the hardwood floor. Without this system, the floor might have to be replaced.

5/16/2019

Here at SERVPRO of Rochester, we use many different types of drying equipment and techniques to dry out your home or business in the event of a water damage. Our technicians are able to assess and understand how to mitigate a number of flooring, wall types, and other surfaces to make sure that you are receiving the most efficient and effective service during a stressful situation. We use industry-specific fans and air movers, alongside the newest technology called the HP Plus Floor Drying Package, which is a floor mat drying system.

The HP Plus Floor Drying Package is used to dry hidden areas of moisture in and under flooring including wood flooring, marble, tile, subfloor, etc. The system's panels can also be used to dry plaster walls and other dense materials. So, before you worry about a custom floor in your home or business or think that any of the flooring or walls can’t be dried, let our SERVPRO of Rochester technicians assess your situation and see if the floor mat drying system can help you.

Call us at (248) 608-2667!

Saving Memories

6/5/2020 (Permalink)

The photo restoration process

In the event of water damage, are your irreplaceable memories and sentimental items safe? 

When calling SERVPRO of Rochester in the event of water damage, many of our customers don't think about the boxes of photos they have somewhere in the basement, or their wedding album, sitting on the shelf... It is our job to help you when those things become compromised. 

We go above and beyond to try and save absolutely everything with sentimental value, especially photos. When packing out your wet items, we place photo albums, loose pictures, and photos in picture frames into boxes that are to be immediately processed upon arrival to our warehouse. Our contents department then begins carefully separating every photo and laying them out to dry in a drying chamber. we understand how important friends and family photos are, so we treat them as if they were ours.

TIP: Keep loose photos and photo albums in sealed plastic containers to prevent any damage in the event of a water loss.  

We utilize several methods of cleaning your contents, including the following:

• Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned. 
• Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

Emergency Do's and Dont's

6/3/2020 (Permalink)

Storm in Lake Orion causes damage to a finished basement.

As Michigan is currently in a rainy season, here are some emergency water damage tips to help assist you in taking proper action until our SERVPRO of Rochester technicians arrive.

Emergency Water Damage Tips:

• Shut off the water source if possible or contact a qualified party to stop the water source.
• Turn off circuit breakers for wet areas of the home or building if you have safe access to the power distribution panel.
• Remove as much excess water as possible by mopping.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting or flooring.
• Move any artwork, computers, documents, and other items with sentimental value to a dry place.
• Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. ALWAYS avoid electrical shock hazards.
• Don’t use your household vacuum cleaner to remove water, this could cause electrical shock or damage to the vacuum cleaner.
• Don’t turn on ceiling fixtures if the ceiling is wet or enter rooms where ceilings are sagging from retained water.

If you experience a water damage call SERVPRO of Rochester at (248) 608-2667

Commercial Water Loss Causes

5/27/2020 (Permalink)

Warehouse Water Damage in Farmington Hills, MI Business

Besides a natural disaster or large-scale storm, there are other potential causes for a water damage at your business. It is true that commercial water damages are often the result of weather events such as heavy rains and storms, however, there are regular maintenance issues that could cause damage to company equipment, inventory, and other valuable assets. Our SERVPRO of Rochester technicians are highly trained and knowledgeable in all of the possible causes for a water loss to occur in your commercial property.

Other Causes of Water Damage in Your Business:

• Sprinkler System Malfunction - Sprinkler systems are a must for businesses because it helps protect the building in fire emergencies, offering the first line of defense when smoke is detected. However, when the sprinkler system is outdated and showing signs of wear and tear, the sprinklers can malfunction and cause water damage to everything inside the building.
• Burst pipes– There are many reasons why pipes can burst and cause water damage. One potential reason could be an extremely cold day that can freeze the water in the pipes. Since water expands as it freezes, this expansion can crack and break the pipes that the water needs to flow through.
• Clogged sewer system– Another possible reason for a commercial water damage is toilets and sewer systems getting clogged. Toilets and sewer lines can get clogged very easily and when a sewer line is clogged, flooding can occur anytime someone flushes a toilet or pours water down a sink.
• Leaking roof– When the roof is not regularly checked and maintained, it can suffer damage from exposure to changing weather. Even if you are just experiencing a rainstorm, when your roof has a leak, it can become detrimental and damage the inside of your building.

If you have a water damage in your commercial property, call SERVPRO of Rochester at (248) 427-1500.

Our Technology

4/27/2020 (Permalink)

Drying carpet in a commercial building

The past few decades have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Rochester professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

Moisture Detection and Measurement Equipment:

Scientific drying principles rely upon specialized equipment to detect, measure and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

An infrared camera may be used to identify water location for thorough water removal.
Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment: 

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

Submersible and gas-powered pumps for continuous pumping of high-level water.
Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment: 

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from the ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

High-speed air movers cause moisture to evaporate at a faster pace
Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization:

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

Air scrubbers

Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments:

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

Deodorization products control odors from excessive moisture.
Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

We have the technology available to help you in the event of a disaster, call us today!

Every Day is Earth Day at SERVPRO!

4/22/2020 (Permalink)

This year, we celebrate Earth Day's 50th anniversary!

SERVPRO of Rochester takes great pride in providing effective and environmentally safe cleaning products for use in your home or business to ensure that when disaster strikes, you won’t have to worry about the safety and health of your family, pets, or employees. SERVPRO® Industries, Inc. is a member of the EPA’s Design for Environment (EPA/DFE) initiative. As a member company, SERVPRO® can access the listing known formally as CleanGredients. The EPA/DFE has established a set of criteria for formulating environmentally friendly cleaning products.

Here are a few examples of some Green Cleaning Products we use:

• #249 Window Green Clean
• #250 All Surface Green Clean
• #251 Carpet and Upholstery Green Clean

These products have a pH neutral formula that contains no solvents, dyes, or fragrances, making them an environmentally friendly alternative to traditional household cleaners. They are considered safe, non-toxic, phosphate-free, and rapidly bio-degradable.

We know how important it is to feel comfortable and safe in your home or business when disaster strikes, and with our environmentally safe products, we hope to take that stress off you.

To learn more or if you are seeking services, call our technicians today at (248) 427-1500!

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Rochester, 248-608-2667

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Do you have a Stubborn odor that Cannot be Removed?

2/21/2020 (Permalink)

Whether it’s a smoky smell in a vehicle, or a locker room full of stinky equipment, we’ve got odor solutions for any size job.

The science of identifying and eliminating odors can be tricky, but as pros in deodorization, we're able to take care of it.

SERVPRO of Rochester can help identify and remove the odor. We have several odor removal products to help remove offensive odors. One technique used for stubborn odors is an Ozone generator to destroy stubborn odors, such as tobacco, soot, animal, and mildew odors. Many deodorizers simply mask odors, but an Ozone generator can remove the odor. 

How does an Ozone generator work?

Ozone reacts to the odors through an oxidation process to change the molecular structure. 

Are there dangers when using an Ozone generator?

The area being treated by an Ozone generator must be free from humans, pets, and plants.  The treated space must then be circulated with fresh air before people and pets can go in.

An Ozone generator can be a safe and effective tool to remove stubborn odors. Our technicians are highly trained with years of experience, call SERVPRO of Rochester at (248) 608-2667 to safely eliminate odors from your home or business.

National Battery Day 2020

2/18/2020 (Permalink)

According to the US Fire Administration, smoke detectors should be tested at least once a month and batteries should be replaced at least once a year.

National battery day is observed every year on February 18th and it's a great way to remind homeowners as well as business owners to practice safe battery practices.

Batteries die, and other parts of the smoke detector can wear out over time. Testing them regularly and replacing batteries is one way to help ensure your family stays safe should there be a fire in your home.

Battery recycling is another important practice that consumers can participate in to help protect the environment and prevent fires. According to HOBI.com- a company dedicated to secure sustainable solutions, by recycling batteries, you can reduce the number of hazardous materials being put into the landfill which helps conserve our natural resources.

SERVPRO of Rochester is dedicated to enhancing sustainability practices alongside our community in an effort to reduce environmental harm. Here is a link Oakland County residents can visit to find out how to dispose of or recycle batteries: http://rrrasoc.org/about-us/event-schedule/#HHW

Residents in Rochester Hills, MI can also visit Battery Giant's website: http://batterygiantrochesterhills.com/services/battery-recycling/ to learn more about their battery recycling program- Call2Recycle™.

#NationalBatteryDay2020

The Esporta IS4000 Soft Contents Wash Machine

11/25/2019 (Permalink)

The Esporta IS4000 Soft Contents Wash Machine

The Esporta Wash System Capabilities

SERVPRO of Rochester has a leading edge soft contents washing machine known as the Esporta. The Esporta is capable of bringing mold, fire, or water damaged contents back to life! Our primary goal with this machine is to restore your contents rather than replace them. Often times, what has been damaged in a fire or water loss cannot be replaced and that's why this machine is so great!

What can be cleaned:

• Purses
• Shoes
• Clothes
• Stuffed Animals
• Linens
• Bedding
• Pillows
• Leathers
• Furs
• Hats
• & More!

The Process:

After our SERVPRO of Rochester technicians are called out to a job, whether it be commercial or residential, a contents specialist will evaluate all the soft goods and determine what can be restored. Then, it will be packed up and brought back to our warehouse to undergo the cleaning process. In the final steps, the items will be boxed up and returned good as new! 

House Fire in Lake Orion MI

10/3/2019 (Permalink)

Beginning of the cleanup process after a fire in a Lake Orion MI home

A backdraft of emotions often sweeps over the homeowners after fire ravages a home. Fear, uncertainty, stress, and doubt about the future of the property can overwhelm the homeowner long after the flames have been extinguished and the smoke has cleared. 

So after the first wave of heroes has rescued the property, let SERVPRO of Rochester help you restore it. With the industry approved training to employ rapid response, the utmost professionalism, cutting-edge technology, and open communication, we strive to restore not only the home but the customer's peace of mind, as well. 

So, before you risk doing any further damage by attempting to clean up the damage yourself, call the fire damage cleanup and restoration professionals at  (248) 608-2667, SERVPRO of Rochester. Our professionals have worked in total over 40 years to help make fire damage.

Call SERVPRO of Rochester at (248) 608-2667! 

Moving Out Your Belongings After a Disaster in Rochester Hills

10/2/2019 (Permalink)

Belongings have been inventoried and boxed up and ready to be moved to SERVPRO of Rochester's Warehouse for storage.

SERVPRO of Rochester helped Pack Out a family of 6 after a broken pipe destroyed their main level and finished basement. SERVPRO of Rochester inventoried the items, prepared them for moving, and stored them until the home could be renovated from the water damage. Our team is organized and efficient in moving out your belongings from the area that is affected by water damage.

Our Immediate Response helps complete the job quickly and close your Claim faster which in turn will save you time and Money.

Our Contents department can provide:

Emergency Inventory

Pre-Loss Inventory

Complete Inventory of Total Loss Items and Restorable Items

The Accuracy of Contents Inventory results in Complete Replacement Lists

Moving Contents

Cleaning of furniture and belongings

Storage of Contents

We pride ourselves in Restoration vs Replacement Cost Analysis on every item! We use a photo inventory system to ensure a detailed itemization.

Our team is organized and efficient in moving out your belongings from the area that is affected by water damage. If you are looking for a Company to help you with your moving needs, Call SERVPRO of Rochester (248) 608-2667

Rainfall Causes Historic Flooding in Metro Detroit

10/1/2019 (Permalink)

Historic Flooding in Metro Detroit

The SERVPRO of Rochester team work hard to clean up basements after a large amount of rain fell in the Oakland and Wayne County area. Unfortunately, we cannot control the rains. The overwhelmed sewers and saturated ground sent contaminated water into basements, crawl spaces, and foundations.  Having a Professional assessment from a reputable flood recovery company is always recommended.

Calling SERVPRO of Rochester after a flood damage will increase the chances of a safe cleanup.  The SERVPRO crews are ready to remove the contaminated water and dry out your home.  If the water is left standing in your home, you could increase the risk for Mold.  It can take as little as 48 -72 hours for mold to grow and be visible.

Whether you are filing an insurance claim, or you are paying directly out of pocket, SERVPRO of Rochester can walk you through the job process and provide an estimate with industry standard pricing for all the work that needs to be performed to clean up the water.

Call us at (248) 608-2667 we are here to help!

The Importance of Moisture Meters

10/1/2019 (Permalink)

Meter reading of a wet surface

When your home or business floods our SERVPRO of Rochester technicians have the proper tools to make sure your space is dry and returned to a preloss condition as quickly as possible. 

Shown in the picture is a very important tool we use called a moisture meter - this is how we detect where moisture is (what is wet) and how close we are to having it completely dry during our monitor appointments. 

This particular meter a non-destructive overall building inspection moisture meter which has the perfect features for our industry. It has many unique features that make moisture measurement and evaluation fast, precise and versatile.

Features

• Wide range of readings for wood from 5% to 30%.
• Deep signal penetration to over 1" into the materials being tested without the need to damage the surface. Signal penetration depends on the material being tested and meter setting.
• Three ranges of sensitivity: Wood & Timber / Drywall & Roofing / Plaster & Brick – making it ideal for testing moisture conditions in various building materials.
• Detects moisture through paint, wall coatings, drywall, ceramic tiles, floor coverings, wood, roof coverings, and ceiling tiles.
• High moisture audio warning tone.

You can trust that SERVPRO of Rochester will dry out your space with the proper drying equipment. 

Emergency Fire Damage Restoration Process

9/30/2019 (Permalink)

Black soot on a tile floor

1. A SERVPRO of Rochester professional will contact you within one hour to arrange for service. 

• We understand the importance of letting you know help is on the way, right away. 

2. Within four hours, a trained professional will arrive on-site prepared to begin emergency mitigation services (if necessary).

• Timely response is key to preventing further damage. 
• Timely mitigation can mean the difference between restoring property and replacing it. 

3. The loss site will be reviewed with you, and your questions and concerns will be addressed. A SERVPRO of Rochester Professional will: 

• Identify the source of loss.
• Identify the source of your concerns. 
• Identify the types of residue present. 
• Identify safety issues. 

4. A SERVPRO of Rochester Professional will begin pretesting for restorability. By pretesting, four key questions are answered: 

• What is unable to be restored?
• What is restorable and what methods of restoration will be most effective?
• What areas and items are unaffected? 
• What areas need to be reviewed by the Adjuster or Property Owner?

5. The scope of the project will be communicated to you or your adjuster if a claim has been filed. 

6. The structure and contents will be cleaned and restored by SERVPRO of Rochester Professionals. 

7. After the work has been completed, a final work through will be conducted with you to help ensure your satisfaction. 

SERVPRO of Rochester has trained and certified technicians to help you in the event of fire damage to your home or business. 

Call us at (248) 608-2667!

Commercial Water Loss at Large Retailer in Detroit, MI

9/25/2019 (Permalink)

Large warehouse being dried out in Detroit, MI

This water loss was caused by a roof leak in the main warehouse of a chain retailer in Detroit, MI following a heavy rainstorm. Our SERVPRO of Rochester technicians responded quickly to save any further merchandise from being affected as well as the warehouse structure. 

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

SERVPRO also has a Disaster Recovery Team which can help in the event of hurricanes, tornadoes, flash flooding and any other national disaster. 

If your business suffers a major loss, call (248) 608-2667

Commercial Mold Remediation

9/23/2019 (Permalink)

Mold in the utility room behind the furnace in Dexter Michigan

Commercial Business Loss

Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed at your commercial property. Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call  SERVPRO of Rochester, who will respond quickly and work fast to manage the situation. 

Mold can spread quickly through a property if left untreated, especially in a moist environment. SERVPRO of Rochester can respond quickly, working to first contain the infestation to help prevent its spread to other parts of the building. Next, we will begin the remediation process, working safely and effectively to manage the situation. We have the training, experience, and equipment to contain the mold infestation and remediate it to preloss condition.

Who you can turn to for help at SERVPRO of Rochester: 

• Applied Microbial Remediation Specialist
• Water Damage Restoration Technician
• Applied Structural Drying Technician
• Odor Control Technician
• Upholstery and Fabric Cleaning Technician (if applicable) 

Don't let your business be interrupted by mold, call us right away at  (248) 608-2667!

What to do When Your Business Has a Sewer Back Up

9/17/2019 (Permalink)

Sewage back up causes damage to commercial building

A mop and common cleaning products may not be enough for black water intrusions. SERVPRO of Rochester technicians are trained to safely clean and restore your business, utilizing the following procedures: 

-Identify the Source/Type of Water

-Measure Temperature and Humidity for Drying Analysis

-Survey the Extent of Damage and Inspect the Premises

-Perform Emergency Water Extraction

-Move and Block Furniture

-Provide Floor Service

-Inspect Carpet pad/Carpet and Provide Service

-Apply Necessary Treatments (Disinfectants/Deodorization) 

-Utilize Drying Equipment and Monitor Drying 

-Dispose of Debris 

Emergency Mitigation means that under normal circumstances, SERVPRO technicians are on-site within four hours to begin drying and decontaminating your customers home and restorable contents. 

Abiding by OSHA guidelines and all applicable health regulations, SERVPRO technicians remove moisture, sewage, and contaminants, disinfecting and deodorizing as they safely clean your customers home and restorable belongings. 

We make it "Like it never even happened." 

Taking Care of Fire, Smoke, and Soot

9/17/2019 (Permalink)

SERVPRO technicians responding to a fire with heavy soot damage

When you have a fire damage in your home or business let SERVPRO of Rochester's professional team come to your rescue. We us e three key elements to eliminate damages made by fire, smoke and soot. 

-Structural Cleaning- After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a through cleaning. We will pretest to determine the extent of the damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your facility. Depending on the amount of soot, we ,may even be able to reduce the cost of recovery by cleaning lighter soot deposits on some surfaces, eliminating the expense incurred with repainting or refinishing.

-Contents Cleaning- All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. We begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. We can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. Finally, we can provide an inventory list of all "to be claimed" items if requested. 

-Deodorization- We provide specialized services that rid your place of business of offensive odors left by fire or smoke damage. We do not merely cover up lingering odors with a fragrance, we seek out the sources of the odor and remove them. 

If you have any questions about our processes do not hesitate to call our office, someone is available 24/7 to take your call! (248) 608-2667

Smoke Detectors Save Lives

9/9/2019 (Permalink)

September is national preparedness month, check your smoke detectors and stay prepared!

Smoke alarms play a important role in saving lives, and when properly installed, can reduce the risk of fire injury in half.

The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house.  Business owners should consult their local Fire Marshall to ensure specific building fire codes and smoke detector requirements are met.

Smoke alarms work best when paired with a fire escape plan.  Having a plan allows for a quick escape in an emergency situation. 

Review the following tips regarding smoke detector installation and maintenance:

• Install smoke alarms on every level of the home, including the basement.
• Smoke alarms should be installed away from the kitchen to prevent false alarms.  Generally, they should be at least 10 feet from a cooking appliance.
• Test smoke alarms at least once a month using the test button.
• Replace batteries in all smoke alarms at least once a year.  We have found it useful to change the batteries when daylight savings time either begins or ends.  If an alarm "chirps," the battery is low and should be replaced right away.
• Replace all smoke alarms when they are 10 years old.

SERVPRO of Rochester wants you and your family to be safe. If you have a home or business fire, we are here for you and are a phone call away.  For more on emergency preparedness or service, contact SERVPRO of Rochester at 248-608-2667

Restoring Vs. Replacing

9/4/2019 (Permalink)

SERVPRO of Rochester Employees

National fire statistics indicate that a residential fire occurs approximately every 90 seconds somewhere in the United States. However, when a customer suffers a fire, only one fire matters. Customers are belongings are important to them. Personal belongings are a treasure of life, and a reflection of hard work and achievements. Photographs, books, and other personal items have a value that cannot be put into words. SERVPRO Professionals have the ability to help restore your belongings. 

SERVPRO technicians at SERVPRO of Rochester are skilled in Inventory Services when it comes to customers belongings. These include: 

-Emergency Inventory

-Pre-Loss Inventory

-Restoration and Replacement Cost Data

-Schedule of Loss-Adjusting Software

      -Industry-Exclusive Access

-Complete Inventory

      -Total Loss Items, Questionable Items, Restorable Items

-Electronic Reporting 

      -Customizable Microsoft Excel Spreadsheet Reports Increase Flexibility

The value in restoration vs. replacement is that it reduces claims payout for insurance companies and saves you money. In most cases, SERVPRO returns belongings to preloss condition and treasured items and keepsakes can be saved. 

Our Restore vs. Replace Mentality

We clean and restore your property using specialized equipment and cleaning techniques. Our “restore first” mentality reduces interruption and gets you back to your life.

Remember that SERVPRO of Rochester can help you return to a normal life and home after having a loss. 

Water in Your Crawl Space?

7/31/2019 (Permalink)

SERVPRO of Rochester clean up Water in Crawl Space in Oakland Township, Michigan

Water in your crawl space can cause damage to your home 

Excessive moisture in a crawl space can cause your foundation supports to warp and lose their structural integrity. Excessive moisture can promote the growth of Mold and Mildew. Standing water can attract pests and small animals. 

What to do when you have water in your crawl space:

• Have a professional inspect your crawl space for foundation cracks and broken pipes.
• Dry out the crawl space by removing the excess water and moisture. 
• Clean up the crawl space by removing debris and wet insulation.

When to Call A Professional

Water mitigation is not a challenging task, but it is hard, physical labor. You might want to consider the following:

A crawl space that is between 4 feet and 5 feet high is considered tall. Even such a tall crawlspace is very difficult to move around in. Many crawl spaces are lower than this.

Tight Access Point of entry makes it difficult to work in the crawl space. There may be only one small door that allows access to the crawl space, and can sometimes be in an inconvenient area, such as a bedroom closet or kitchen pantry floor.

Warning:  Rodents can often get into the crawl space.  Their droppings can contain harmful bacteria.

Have Water Damage?
Call SERVPRO of Rochester – (248) 608-2667

Benefits of Using an Infrared Camera to Detect Water Damage

7/29/2019 (Permalink)

Thermal camera image of a shower ceiling and wall

Finding Water Damage can sometimes be difficult. Water often travels the path of least resistance, which means water coming in from a roof leak might enter your ceiling and travel to the lowest point often pooling or leaking down into a light fixture in the middle of the room.

Using an Infrared Camera to identify the source of the water damage can help SERVPRO of Rochester restore your home. Thermal Imaging can detect damp spots in floors, ceilings, and walls. Using the Infrared camera has helped us determine hidden water damage in a ceiling. The rainbow-colored images can help our Technician spot moisture in the Our technicians use the IR camera to detect the moisture before physical damage or mold is evident. Using moisture meters along with the IR camera can confirm the presence of water.

If you have experienced a water damage due to pipe leak or other water damage to your home, call SERVPRO of Rochester at (248) 608-2667

What Happens to All My Stuff After a Water Loss?

7/23/2019 (Permalink)

The beginning of the pack back process

A water damage to your home or business is nothing short of a catastrophe and a headache, but that's why SERVPRO is here to help. You may be wondering what happens to all your damaged items and what to do with the things that are dry...well that is what we like to call a Pack-out. 

Our technicians are highly trained and certified to take care of your most sentimental items to the junk drawer that you dread cleaning out. Here is a short run-down of the pack-out process...

In the first steps of the pack-out, in conjunction with your insurance, we will assess your affected and non-affected contents to help give us a better idea of what we will be disposing of and what we will be packing up to either clean or store. Once we have a scope of work, we can provide an estimate to you and your insurance company and begin to go through your contents. We use a specialized software to take photo inventory of each individual item we pack in which a list is submitted to you and your insurance company. Upon leaving your home or business, your contents will be stored in a climate controlled facility. We update you every step of the way to ensure a quick and easy process. 

We make your water damage "Like it never even happened." 

We are proud to serve our local communities:

• Rochester Hills, MI
• Orion Township, MI
• Oakland Township, MI
• Rochester, MI
• Lake Orion, MI

National Pet Fire Safety Day 2019

7/15/2019 (Permalink)

National Pet Fire Safety Day 2019

It's estimated that 1,000 household fires are started by pets each year. National Pet Fire Safety day brings awareness to pet owners and offers preventative measures that can be taken in order to help keep your pets safe. After all, most of us consider our pets to be family! An important part of being a responsible pet owner includes alerting rescuers of pets in the home with a window sticker, pet-proofing your home, and developing a pet-friendly escape route.

Here are a few tips for pet owners on fire safety from the American Kennel Club:

1. Extinguish Open Flames
2. Pet-proof your Home
3. Secure young pets
4. Keep pets near entrances
5. Practice escape routes with pets often
6. Use monitored smoke detectors
7. Put a sticker on your window
8. Keep your information updated

Do you suspect Mold in your workplace?

7/1/2019 (Permalink)

Mold in the utility room behind the furnace in Dexter Michigan

Mold infestation in the workplace is not uncommon. There is always mold present in buildings. Certain levels of mold are considered acceptable.  But, when there are massive quantities of mold, that's when problems can start to arise. 

If a pipe leak or break is not repaired, the water can cause mold growth within your building.  Sometimes the presence of mold is unknown, possibly within a wall or in the ductwork. A Professional company will be able to properly remediate and clean your building. Call SERVPRO of Rochester to assess the situation, remediate, and repair the affected areas so the occupants can return to work safely. Our technicians are certified in mold remediation with years of experience and we're always happy to help!

Have a Mold Problem? Call Us Today – (248) 608-2667

How Do Thermal Cameras Help Us with Your Water Damage?

5/5/2019 (Permalink)

Thermal image camera captures a photo of a wet kitchen ceiling after a pipe break in the bathroom in Livonia.

Our SERVPRO of Rochester technicians are specially trained in Water Restoration and given a certification by the IICRC (Institute of Inspection Cleaning and Restoration Cleaning) to ensure the best quality of work for our customers. To go one step further, our technicians have been trained to use Thermal Cameras to detect moisture and temperature discrepancies in your home or business. IR (Infrared) Thermal Camera technology is a powerful tool for discovering the source of a leak, determining is there is lingering moisture behind a wall before or after a dry-out and even to combat potential mold growth.

So How Do IR Cameras Work?

When water evaporates, it cools surface temperature. Infrared cameras identify temperature differences to locate potential water damage. Infrared technology visually displays qualitative thermal differences often caused by water damage. In short, IR cameras do not directly detect moisture, they detect temperature, and water is extremely sensitive to these fluctuations.

If you have or had a water damage and are concerned about moisture, call our SERVPRO technicians at (248) 608-2667!

Commercial Water Loss Causes

5/2/2019 (Permalink)

Warehouse Water Damage in Farmington Hills, MI Business

Besides a natural disaster or large-scale storm, there are other potential causes for a water damage at your business. It is true that commercial water damages are often the result of weather events such as heavy rains and storms, however, there are regular maintenance issues that could cause damage to company equipment, inventory, and other valuable assets. Our SERVPRO of Rochester technicians are highly trained and knowledgeable in all of the possible causes for a water loss to occur in your commercial property.

Other Causes of Water Damage in Your Business:

• Sprinkler System Malfunction - Sprinkler systems are a must for businesses because it helps protect the building in fire emergencies, offering the first line of defense when smoke is detected. However, when the sprinkler system is outdated and showing signs of wear and tear, the sprinklers can malfunction and cause water damage to everything inside the building.
• Burst pipes– There are many reasons why pipes can burst and cause water damage. One potential reason could be an extremely cold day that can freeze the water in the pipes. Since water expands as it freezes, this expansion can crack and break the pipes that the water needs to flow through.
• Clogged sewer system– Another possible reason for a commercial water damage is toilets and sewer systems getting clogged. Toilets and sewer lines can get clogged very easily and when a sewer line is clogged, flooding can occur anytime someone flushes a toilet or pours water down a sink.
• Leaking roof– When the roof is not regularly checked and maintained, it can suffer damage from exposure to changing weather. Even if you are just experiencing a rainstorm, when your roof has a leak, it can become detrimental and damage the inside of your building.

If you have a water damage in your commercial property, call SERVPRO of Rochester at (248) 427-1500.

What is a Trash Out?

4/30/2019 (Permalink)

Excessive contents need to be cleaned out after years of collecting items at this condo in Oakland County.

Our SERVPRO of Rochester technicians pride themselves on being able to "clean up anything you don’t want too” whether you had a disaster affect your home or not. There are plenty of common and uncommon reasons you would need what we call a trash-out, we have seen and dealt with them all.

For instance, if you have a home or basement full of wet or just plain unwanted things, we can haul that away for you. If you are a rental homeowner and a tenant left a ton of trash in your rental property, we can take that away for you and clean the home. If there is an elderly or physically handicapped person you may know that can not take care of their home and let things pile up, we can take care of that for them. The possibilities are endless, and we have the ability to deal with hazardous material being that we have access to personal protective equipment (PPE).

If you need our experienced SERVPRO of Rochester technicians help, call (248) 608-2667

How Does SERVPRO Handle Your Belongings?

4/24/2019 (Permalink)

SERVPRO of Rochester packed out a home after a water loss.

In the event of a disaster in your home, whether it be water, fire, mold, or sewage, SERVPRO of Rochester will be there to take care of all your personal belongings alongside the home itself. When we come into your home to do mitigation, we may require something called a Pack-Out, meaning we assess and carefully pack up the contents of your home that do not need to be disposed of.

During a pack-out we will address if the contents of your home including furniture, need to be cleaned – meaning they were affected by the type of loss you had, stored only – meaning unaffected, or disposed of – meaning they are affected beyond repair.

During a pack-out we use an industry specific software to categorize and photo inventory your belongings, that way we can provide the list to you and your insurance company/adjuster to review. This is also to ensure that once your contents are brought to our climate-controlled facility, we can pull any items or boxes that you would like back sooner than others by way of the software showing us exactly where it’s at and what it’s labeled as.

We try to make the devastation of a disaster in your home easier on you by making sure the process of a pack-out is painless from start to finish.

Call our SERVPRO of Rochester technicians at (248) 608-2667

What to Do About Mold in Your Attic

3/27/2019 (Permalink)

Mold clean up in Lake Orion

Any home or business attic can fall victim to mold if a source of water is present. All it takes is a small water leak or excess humidity for mold to form in your Rochester home or business attic. During Michigan’s rainy season leaky roofs are very common, however, the important thing is to not let them go unaddressed. Mold can spread throughout your property in as little as 48 hours, so it is imperative that you frequently check your attic for signs of moisture or a leak in your roof. Mold can produce allergies and irritants to not only humans but pets as well, so if you suspect an issue, have an odor, or see visible growth call SERVPRO of Rochester to inspect your attic.

The mold remediation process we use is quick and efficient to make sure we stop the spreading as soon as we can. Here is a breakdown of the steps we use during mold remediation:

1. Connect with the home or business owner and their insurance company
2. Inspection and mold damage assessment of the structure and belongings
3. Mold Containment (to prevent spreading to unaffected areas)
4. Air Filtration & HEPA Vacuuming
5. Removal of mold and mold infested materials
6. Spraying area with Antimicrobial (which is safe for humans and animals)
7. Cleaning the contents in the space

If you believe you have a mold issue, call the trained technicians of SERVPRO of Rochester at (248) 608-2667

Sewage Cleanup

3/26/2019 (Permalink)

Sewage clean up in a residential bathroom in Birmingham Michigan

Have you ever been faced with a mess that you don’t want to or do not know how to clean up? Our SERVPRO of Rochester Michigan technicians completely understand that and are ready to swoop in 24/7 – 365 to help tackle any disaster.

For example, maybe you have faced an unsanitary issue in the home of someone you know, whether it be someone elderly, family, friend, or neighbor, and you are unsure how to clean up or how to help them. SERVPRO of Rochester technicians have the proper equipment, tools, professionalism and processes to clean up and help whomever it is in the most efficient way possible - taking the worry off you.

We will work with you, the homeowner or tenant, as well as the insurance company to cover all the bases in cleaning the home. We use specially formulated chemicals, including disinfectants, floor cleaners, carpet cleaners and deodorizers to properly clean up an unsanitary situation. We are always prepared and take all the necessary precautions, including wearing protective gear, when faced with messes like these. Situations like these can be difficult but we are trained and ready to face them whenever you need us!

Call us today at (248) 427-1500 if you need help!

Spring Cleaning

3/22/2019 (Permalink)

Before and after photos of a finished basement after technicians cleaned up.

Spring is right around the corner here in Michigan and for most that means spring cleaning! Maybe you finally cleaned out the catch all closet and need it scrubbed down floor to ceiling? Or you hauled all that old unused furniture to the curb and the carpet underneath was disgusting? Well, the typical homeowner will probably cover the basics with dusting, mopping, vacuuming, throwing things away here and there, making the infamous ‘donate’ pile and wiping down surfaces and furniture. However, sometimes your spring-cleaning needs go a little deeper than that.

Our SERVPRO of Rochester technicians can do the dirty work for you no matter how bad the situation. Here are just a few ways we can help you:

• We have specially formulated SERVPRO chemicals
• We use green products safe for pets
• HEPA vacuuming
• Carpet Deodorization and cleaning
• Ozone Machine for strong odors
• Using reach poles to clean tall ceilings
• Washing walls/moldings/baseboard etc.
• Floor cleaning
• Trash out/de-cluttering services

Get a head start on your spring cleaning today and call us at (248) 608-2667

Friends Don't Let Friends Hoard

9/28/2018 (Permalink)

Hoarders basement

Our SERVPRO of Rochester technicians handle many complicated situations - one of which includes hoarding. Water, fire, and mold damages are much more complicated in a hoarder home - more obstacles, more damaged belongings, and more sensitive situations with homeowners. 

Here are a list of risk factors when it comes to hoarding: 

Homelessness

Homelessness can result if the local Department of Public Health must order the person out of or condemn the dwelling or if the landlord demonstrates in court that the level or type of hoarding seriously violates the lease. Shelters have also been known to bar individuals whose hoarding puts other shelter guests at risk.

Health Problems

Health problems include falls or accidents and inability of emergency personnel to enter or remove an ill person. Clutter, garbage, animal or human feces and resulting mold or infestation can also cause respiratory and other health problems. Lack of sanitation can be particularly unsafe for immune compromised individuals. Ammonia levels from accumulations of urine and feces can easily exceed maximum occupational exposure limits, and can be harmful to persons with cardiac or respiratory dysfunction.

Personal Safety

Blocked exits or heating vents can also pose a fire hazard and occasionally the nature or extent of hoarded items creates structural dangers due to excess weight. Hoarding of dangerous or flammable items poses great health and safety risks.

Animal Safety

Improper care or neglect of animals can put people at risk of committing felony-level crimes, resulting in forfeiture of animals, fines, and imprisonment.

For more information on these risks click here. 

7 Signs You May Have Mold in Your Home

9/25/2018 (Permalink)

Mold growth in basement.

When is it Time to Call in the Professionals? 

Since mold isn't always visible or easy to spot, it's important to know what to look out for so you can take care of any issues if you have some — you don't want your health to suffer just because your house looks clean enough. Although toxic mold can bring on the most serious health problems, all mold and mildew can cause health issues — especially for those who suffer from allergies." 

1. There's a smell.

• One of the first signs will be a musty smell. If you smell mold, it is most likely there and that is a cause to take action. 

2. You have a chronic cough. 

• Toxic black mold can cause respiratory-related health problems. This can lead to a chronic cough, shortness of breath or sinus congestion. 

3. You have skin rashes. 

• Toxic mold can cause itchy and uncomfortable rashes, as many people are actually allergic to mold. 

4. You are having trouble focusing. 

• The presence of toxic mold can affect the brain. This can lead to problems concentrating and even memory loss. 
  
  

5. You feel fatigued. 

• Toxic mold can cause chronic fatigue and weakness. This fatigue is most likely to kick in on humid days and you may feel relief around an air conditioner or fresh air. 

6. Your walls are discolored.

• It can be hard to determine between other causes of discoloration and potential toxic mold, but SERVPRO of Rochester professionals can come out and take a look to determine your issue and the best course of action. 

7. You see staining.  

• Mold is not always obvious and can sometimes look like a typical stain. This is because when mold rubs off on a surface it can leave just spots or patches. Different molds have different growth patterns and some show up more than others. If you are noticing spots, call us to come check it out. 

Hoarding Plus a Water Damage? Yikes!

9/24/2018 (Permalink)

Basement Filled

This Farmington Hills, MI home experience flooding in their basement with contaminated water, however, this was not your typical flood. The homeowners happened to be hoarders and their basement was filled to the ceiling - there was barely any space to walk and most areas were not accessible. 

Before going into the process of mitigating this loss, let's talk a little bit about what hoarding is. 

Hoarding is the persistent difficulty discarding or parting with possessions, regardless of their actual value. The behavior usually has deleterious effects—emotional, physical, social, financial, and even legal—for a hoarder and family members.

For those who hoard, the quantity of their collected items sets them apart from other people. Commonly hoarded items may be newspapers, magazines, paper and plastic bags, cardboard boxes, photographs, household supplies, food, and clothing.

In a situation like this our SERVPRO of Rochester technicians had to begin by throwing away all the contaminated items due to the quality of the water. It was not until everything was 'trashed out' that we were actually able to mitigate the damage to the structure. 

To learn more about hoarding visit: https://adaa.org/understanding-anxiety/obsessive-compulsive-disorder-ocd/hoarding-basics

CALL SERVPRO AT (248) 608-2667

Church Flooding in Southfield, MI

9/24/2018 (Permalink)

Music Room in the Church

This church in Southfield, MI flooded after a pipe in the old building burst. Three floors were affected with two flooded rooms per floor - one of the rooms being the music room pictured here. 

Getting the space mitigated, dried out and sanitized as quickly as possible was a huge priority so the community and children could get back to using a space they cherish so much. 

SERVPRO of Rochester has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. 

Water Damage or Flooding? Call Us Today (248) 608-2667

Do You Understand the Mold Remediation Process?

9/19/2018 (Permalink)

Mold Test Area

Understanding Mold and Our Remediation Process

Microscopic mold spores exist naturally almost everywhere, indoors and outdoors, so removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air, and they may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
• Let your nose lead the way. Mold often produces a strong, musty odor, and can lead you to possible mold problem areas.
• Even higher than normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

The Mold Remediation Process

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate our “typical” process:

1. Emergency Contact - (248) 608-2667

The mold cleanup and restoration process begins when you call us. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

2. Inspection and Mold Damage Assessment

We carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. We use various technologies to detect mold and hidden water sources.

3. Mold Containment

Our professionals use various containment procedures to prevent the spread of mold. We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

4. Air Filtration

Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

5. Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.

6. Cleaning Contents and Belongings

We clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and disinfect your belongings. We’re also trained to remove odors and deodorization using fogging equipment.

7. Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may have been removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. The restoration step gets your home or business back to normal.

Have Mold Related Questions? Call Us Today (248) 608-2667

Basement in Clarkston, MI Affected By Mold

9/13/2018 (Permalink)

The mold in this Clarkston, MI home's basement was caused by a leaking pipe from the floor above. The water drained through the floor and ran down the wall, thus creating the mold growth on the cinder block. 

SERVPRO of Rochester technicians were called out to remediate the mold by spraying antimicrobial and cleaning hte cinder block area - as well as removing the affected areas of the flooring. 

When a home suffers a water damage event, a mold infestation can quickly arise and spread throughout a home in 48-72 hours. Because mold can produce allergens and irritants, you will want a professional that has training and experience to properly resolve the mold infestation. If you suspect that your Rochester Hills home or business has a mold problem, SERVPRO of Rochester can inspect, assess and remediate your property.

Mold Found in Commercial Building in Southfield, MI

9/13/2018 (Permalink)

After Removing Mold on Carpet and Carpet Pad

A commercial building in Southfield, MI experienced an entire first floor water loss in which the carpeting and carpet pad were affected. Since the loss was undetected over the weekend, mold growth was present. 

Our SERVPRO of Rochester technicians had to remove all carpeting and carpet pad and then finish off with anti-microbial to prevent any further growth and remove any health hazard. 

Commercial mold remediation presents unique challenges since they are typically larger areas for mold to spread within 24-48 hours. Calling a professional as soon as you notice a water damage is crucial. Being on site as quickly as possible is our top priority to make sure we contain the damage and get your business back to preloss condition. 

Have a Mold Problem? Call Us Today (248) 608-2667

Do You Know the Facts About Black Mold?

9/12/2018 (Permalink)

Technician spraying chemical to remediate mold.

What Is Black Mold?

You may have seen sensational news reports that warn about the dangers of “black mold” or “toxic mold”. These reports can be alarming and confusing so it’s beneficial to get the facts to better understand mold.

Stachybotrys chartarum is the type of mold often called black mold, and it does produce allergens and irritants. However, many types of mold can produce allergens and irritants. Treat any mold with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can cause reactions, you should contact us regardless of the color or type of mold. In many instances, multiple types of mold may exist in the same house or structure. If you suspect you have a mold problem, contact SERVPRO of Rochester immediately. 

If You See Signs of Mold, Call Us Today (248) 608-2667

Preventing Mold

8/29/2018 (Permalink)

Mold growth on drywall.

SERVPRO of Rochester handle water damages every day and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly.

If there is an ongoing moisture problem in the building, it is important to be alert for:

• The presence of visible mold.
• Strong musty orders which may indicate mold is present.
• Any evidence of past moisture problems that might have caused undetected mold growth.
• Excessive humidity. 

These conditions may require the expertise of a qualified Indoor Air Quality/Environmental Professional to inspect the building for mold growth and water damage problems.

Help is Here:

If you think you may have a mold problem call (248) 608-2667, we are at your service 24 hours a day 365 days a year!

Keep your business clean

7/26/2018 (Permalink)

SERVPRO can help keep your commercial kitchen

Contracting a cleaning company can have many benefits.

Safe and healthy work environment

Keeping a clean workspace can help with the spread of germs and harmful bacteria. A professional cleaning company can clean and disinfect the areas that are often overlooked.

Growing your business

If you or your employees are having to clean the workspace, that is less time they must have do their jobs.  A professional cleaning company can come in either during or after business hours, so you can focus on the growth of your business.

Professional Image

Whether you have customers, guests or just your own employees in your work space, having a cluttered and or dirty building can affect the way others perceive you.  A professional cleaning company can improve your professional image and clean atmosphere.0.

High Standard of Cleaning

You may not have the tools to clean quickly and efficiently.  A professional cleaning company has the equipment and supplies to get the job done properly. 

Create a relationship with a cleaning company that has the experience to get the job done. SERVPRO of Rochester prides themselves in reliable, quality work.

SERVPRO of Rochester can perform maintenance cleaning such as emptying trash, cleaning bathrooms, dusting, mopping floors, and vacuuming.  SERVPRO of Rochester can also perform additional services such as deep cleaning and specialty cleaning.

Call to schedule your consultation with SERVPRO of Rochester at (248) 608-2667

A Gift Idea for Mother's Day

5/13/2018 (Permalink)

SERVPRO of Rochester wish all Moms a Happy Mother's Day!

As my kids well know, my favorite Mother’s Day Gift is a clean house.  If you are trying to figure out what to get your Mom this year, Let the experts at SERVPRO of Rochester perform a Deep Cleaning or Carpet/Upholstery Cleaning for your Mom!

Deep Cleaning - to provide a deeper clean than your basic house cleaning service. Our residential cleaning services will ease the burden of the constant maintenance cleaning of your home, but will also create a safe, clean and comfortable living environment for your mom.

Carpet Cleaning - Even the highest-quality carpet and upholstery can show soiling over time. The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see but will also remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your mom’s home.

SERVPRO of Rochester have the expertise to get the job done.

Call Today to schedule services (248) 608-2667

Tips to Prevent Water Damage

5/1/2018 (Permalink)

Cleaning your gutters can prevent Water Damage

Flooding can happen any time of the year but as we know, In Michigan, we are entering the wet and rainy season of the year.

Here a few of tips that can help prevent damage to your home or business. 

Gutters – Keeping well maintained gutter systems can help with diverting the water to drainage areas.  If your gutters have leaves and debris in them the rainwater will overflow and can pool up near your foundation causing damage to your basement.

Grading the Yard – Adding top soil to the low spots around your foundation wall can help drain the water away from the foundation.

Response plan – Have a plan of action if a storm hits.  In the event of flooding, make sure that you have a program in place to handle the flooding and damage. 

SERVPRO of Rochester is ready to help if your home or business does sustain storm damage.  Call us at (248) 608-2667.

The facts about Mold

4/23/2018 (Permalink)

Mold on the wall in basement

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO of Rochester has the training, protective gear, and specialized equipment necessary to handle your mold problem.

If you have a mold problem in your home or business, consider the following facts:

• Significant mold growth can occur in 48-72 hours.
• Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
• A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Rochester for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

If you have any questions about Mold, do not hesitate to Contact Us directly. 

Move-Ins & Move-Outs

3/20/2017 (Permalink)

Before Cleaning

Weather you have an apartment, condominium, home or business, SERVPRO can make sure your space is clean when you move out or when your moving in. We specialize in Deep Cleaning and Post Construction Cleaning for your home or business. Here are just a few of the services we offer in regards to cleaning: 

-Air Duct and HVAC Cleaning 

-Carpet and Hard Floor Cleaning and Care

-Stain Removal & Stain Resistance Applications 

-Odor Identification and Deodorization 

-Upholstery and Drapes 

Post Construction cleaning receives all the same services if needed however there are a few different services you can expect, such as: 

-Carpet and Hard Floor Prep and Finish

-Ceiling, Walls and Fixture Cleaning

-Debris Removal

-Window Cleaning 

If you are moving a parent, a relative, or yourself into or out of a living space like this condo that is pictured OR need a clean-up after renovations don't hesitate to call SERVPRO! 

Have Questions? Call Today (248) 608-2667

Biohazard, Vandalism and Crime Scene Cleanup

1/5/2017 (Permalink)

Recognized as a leading fire and water cleanup restoration provider by hundreds of insurance companies nationwide, SERVPRO of Rochester offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners. 

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments. 

SERVPRO of Rochester technicians are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe homes and offices. 

SERVPRO of Rochester can help with: 

-Blood Borne Pathogens 

-Methamphetamine Labs

-Crime Scene Residues 

-Arson

-Vandalism

-Sewage Backups

-Black Water Intrusions

-Mold Mitigation and Remediation 

Need Biohazard Cleanup Services?
Call Us Today (248) 608-2667

It's About Thyme

1/5/2017 (Permalink)

Benefact Fact Sheet

Have you ever wondered what a cleaning company's chemicals consist of and what the effects of them are on you and your home? Traditionally, household and even commercial grade chemicals are particularly harmful to your health. This is not the case when it comes to SERVPRO and our chemicals.

SERVPRO Industries carefully formulates and creates our own chemicals to properly treat every surface that we deal with during a damage, however, there is one solitary chemical we do not formulate called Benefact. 

In nature, plants produce germ-killing essential oils to protect themselves from invading microbes, similar to how our bodies produce antibodies for our protection against disease. Benefact is a revolutionary blend of these antimicrobial extracts, particularly from the herb Thyme. Disinfectants typically use quaternary amines, bleach or even synthetic thymol to kill germs. Remarkably, Benefact kills over 99.99% of germs using only food-grade plant extracts. 

SERVPRO makes sure that everything we use in your home is safe for our customers; Benefact is an all natural chemical we use for disinfecting that our customers could actually eat! 

Research here about  Thyme  and all of its benefits!

Preventing Mold this Winter

12/27/2016 (Permalink)

Now that Michigan is on the verge of winter, undetected water damages can easily cause a mold issue in your home or business. This water damage in Oak Park, MI was the result of water damage that was unresolved.

SERVPRO Franchise Professionals handle water damages every day and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly.

If there is an ongoing moisture problem in the building, it is important to be on the alert for: 

-The presence of visible mold

-Strong musty odors which may indicate mold is present 

-Any evidence of past moisture problems that might have caused undetected mold growth

-Excessive humidity

If you think you might have a problem call the SERVPRO Professionals at SERVPRO of Rochester to come to your rescue. 

(248) 608-2667

Tid Bit About the SERVPRO Experience

12/27/2016 (Permalink)

Handling a large loss

Timing is everything when it comes to a loss within your business. Water leaks within a business can seep into flooring, carpets, baseboards and walls while moving throughout the structure, potentially creating mildew and staining walls. Quick action is critical in avoiding costly repairs and expensive downtime. SERVPRO Professionals understand the water damage event can not only disrupt your facility, it can also interrupt day-to-day business functions-possibly closing the business and ultimately affecting your revenues. 

Experience counts when it's YOUR business. There is no such thing as a small emergency when it threatens to shut down your business. Turn to the company with the resources and experience to be a national leader in Cleaning and Restoration. SERVPRO of Rochester can offer: 

-38 years of business in the cleanup and restoration industry

-More than 1,350 Franchises servicing 48 states and Canada 

-Over 5,800 technicians trained in the cleanup and care of commercial property

-Over 95,000 pieces of restoration equipment available nationwide to restore even the largest damage to preloss condition when possible. 

Not only do we have the capacity to take care of your loss efficiently but our SERVPRO of Rochester Professionals are highly-trained to ensure quality work. Our training program includes the following:

• IICRC Training
• Employee Certification Training
• Initial Franchise Training
• e-Learnings
• Continuing Education Classes

We operate 24 hours a day, 365 days a year to assist you with your clean up and restoration needs. 

How to Safely Use a Portable Generator

2/23/2016 (Permalink)

Carbon Monoxide Hazard

With the recent tragedy in Fenton Township, where a family of six were victims of carbon monoxide poisoning from the use of a portable generator, SERVPRO of Rochester wants to help keep your family safe during a power outage.  A portable generator can be a powerful tool during a power outage or natural disaster, but it can also be dangerous -- even deadly -- if not properly installed and operated. On average, 75 people are killed in the United States each year by carbon monoxide associated with the use of generators. Make sure you know how to use generators safely before you put yourself -- and your loved ones -- at risk. 

Portable generator safety demonstration video

SERVPRO of Rochester would like to send our condolences to the Quasarano Family.

Visit the Electrical Safety Foundation International at http://www.electrical-safety.org/ for more electrical safety information and resources.

What to do with Mold in your home before help arrives

2/17/2016 (Permalink)

Homeowner in Bloomfield found Mold in his basement on the paneling.

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property.  SERVPRO of Rochester has the training, protective gear, and specialized equipment necessary to handle your mold problem.

If you have a mold problem in your home or business, consider the following facts:

• Significant mold growth can occur in 48-72 hours.
• Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
• A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Rochester for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

If you have any questions about Mold, do not hesitate to SERVPRO of Rochester directly at (248) 608-2667 

If you suspect that your home or business has a mold problem, SERVPRO of Rochester has the training, equipment, and expertise to handle the situation.

We are proud to serve our local communities:

• Rochester Hills
• Orion Township
• Oakland Township
• Rochester
• Lake Orion